客户成功经理

AlphaPai; Hong Kong; On-site; HKD 300,000 - 480,000; Full time

Job summary

AlphaPai is seeking a proactive Customer Success professional to manage onboarding and ongoing relationships with overseas clients across multiple markets. You will conduct training sessions, resolve inquiries across time zones, and coordinate with product teams to enhance usability and adoption.

The role emphasizes English communication, data-driven engagement, and renewal opportunities with a focus on Asia-Pacific markets. Travel for on-site visits may be required.

Qualifications

• Bachelor's degree or above in Finance, Marketing, Business Administration, or a related field.
• 1–5 years of experience in B2B Customer Success, Account Management, or a related client-facing role, ideally serving institutional clients in overseas or Asia-Pacific markets.
• Prior experience in fund management, securities, SaaS, internet, or FinTech industries is highly preferred.
• Excellent communication skills and empathy — able to quickly understand client needs and deliver professional solutions.
• Fluent business English (written and spoken) is required; Cantonese, Japanese, Korean or Bahasa Malaysia is a strong plus.
• Strong data analysis skills; proficient in Excel and CRM systems (e.g. Salesforce, HubSpot).
• Results-driven with outstanding problem-solving skills and resilience under pressure; comfortable working across time zones and travelling periodically for on-site client visits.
• Proven ability to collaborate cross-functionally and coordinate resources to resolve client issues efficiently.
• Familiarity with Customer Success methodologies and a systematic understanding of client lifecycle management.

Responsibilities

• Client Onboarding & Engagement: Manage and nurture relationships with signed overseas clients across Singapore, Japan, Malaysia, South Korea and other markets — through proactive service, English-language product training sessions, and timely resolution of enquiries across time zones to ensure high product adoption and user activity.
• Client Communication: Conduct regular touchpoints via phone, email, video calls and on-site client visits across time zones; collect and track client feedback, and collaborate with the product team to drive improvements in functionality and user experience.
• Usage Monitoring & Satisfaction: Monitor client product usage patterns, ensure high satisfaction levels, and proactively boost account activity rates in line with company targets.
• Renewals & Upselling: Drive renewal rates for the overseas book of business to meet company objectives; identify and guide upsell and cross-sell opportunities in close partnership with the Overseas Markets Account Managers who own the accounts, to generate incremental revenue.

Skills

Communication

Empathy

Data analysis

Excel

CRM

English business

Travel readiness

Collaboration

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

• Client Onboarding & Engagement: Manage and nurture relationships with signed overseas clients across Singapore, Japan, Malaysia, South Korea and other markets — through proactive service, English-language product training sessions, and timely resolution of enquiries across time zones to ensure high product adoption and user activity.
• Client Communication: Conduct regular touchpoints via phone, email, video calls and on-site client visits across time zones; collect and track client feedback, and collaborate with the product team to drive improvements in functionality and user experience.
• Usage Monitoring & Satisfaction: Monitor client product usage patterns, ensure high satisfaction levels, and proactively boost account activity rates in line with company targets.
• Renewals & Upselling: Drive renewal rates for the overseas book of business to meet company objectives; identify and guide upsell and cross-sell opportunities in close partnership with the Overseas Markets Account Managers who own the accounts, to generate incremental revenue.

Requirements

• Bachelor's degree or above in Finance, Marketing, Business Administration, or a related field.
• 1–5 years of experience in B2B Customer Success, Account Management, or a related client-facing role, ideally serving institutional clients in overseas or Asia-Pacific markets.
• Prior experience in fund management, securities, SaaS, internet, or FinTech industries is highly preferred.
• Excellent communication skills and empathy — able to quickly understand client needs and deliver professional solutions. Fluent business English (written and spoken) is required; Cantonese, Japanese, Korean or Bahasa Malaysia is a strong plus.
• Strong data analysis skills; proficient in Excel and CRM systems (e.g. Salesforce, HubSpot).
• Results-driven with outstanding problem-solving skills and resilience under pressure; comfortable working across time zones and travelling periodically for on-site client visits.
• Proven ability to collaborate cross-functionally and coordinate resources to resolve client issues efficiently.
• Familiarity with Customer Success methodologies and a systematic understanding of client lifecycle management.