Welcome Desk Shift Leader (Front Desk Supervisor)

W Hong Kong; Hong Kong; On-site; HKD 240,000 - 400,000; Full time

Benefits offered by this job

Medical & Life Insurance

Dental, medical and hospitalization

Discretionary bonus

5-day work

Diversity & Inclusion

Job summary

W Hong Kong is seeking a guest relations professional to manage reception duties independently and build strong guest relationships. The role requires coordinating with all departments to fulfill guest needs and handling inquiries with warmth and professionalism.

Experience in hospitality or customer service is preferred and opportunities for career growth are highlighted. The position supports 5-day work weeks with medical & life insurance, dental and hospitalization plans, and discretionary

Qualifications

• 3 years' relevant experience in hospitality or customer service.

Responsibilities

• Perform and manage reception duties independently.
• Build quickly and maintain guest relationships.
• Coordinate all departments to fulfil guest needs.
• Address customer concerns and complaints.
• Handle guest enquiries and requests with friendliness and professionalism.
• Supervise associates in their assigned job duties.

Job description

• Luxury hotel experience will be an advantage
• 5-day work, Medical & Life Insurance
• Competitive salary and Discretionary bonus
• Dental, medical and hospitalization plans
• Perform and manage reception duties independently
• Build quickly and maintain guest relationship
• coordinate all department to fulfil guest needs
• Prior Guest relations experience is perfer
• Triple bottom line - People, Planet, Profit
• A workplace embracing diversity and inclusion
• A member of the Langham Hospitality Group
• Handle guest enquiries and requests with friendliness and professionalism
• Hotel in the Accor Group, an International Chain
• International hotel brand under Marriott Group
• Great career opportunities
• Less experience will be considered as Senior At Your Service Agent
• International Hotel Brand under Marriott Group
• Career Development and Internal Transfer Opp.
• 3 years' relevant experience in hospitality or customer service
• Experience in luxurious residential / hotels
• Passion to meet and work with different people
• Address customer concerns and complaints
• Supervise associates in their assigned job duties
• Address customer concerns and complaints
• Supervise associates in their assigned job duties