Guest Experience Officer

SPS UK&I Ltd; Hong Kong; On-site; HKD 156,000 - 312,000; Full time

Benefits offered by this job

20 days annual leave

Birthday Leave

Public Holidays

Job summary

SPS UK in Hong Kong seeks a Guest Service / Customer Services professional to address guest concerns and complaints, while supervising associates in their assigned duties.

The role includes managing and pre-blocking rooms for special requests within a hotel, with appealing leave benefits and the broader Accor Group international network context.

Qualifications

• Guest service experience preferred.
• Ability to address guest concerns and complaints effectively.
• Experience supervising associates in a hospitality setting.

Responsibilities

• Address customer concerns and complaints.
• Supervise associates in their assigned duties.
• Prepare and pre-block rooms for special requests.

Skills

Guest service experience

Job description

• Guest Service / Customer Services Experiences
• Address customer concerns and complaints
• Address customer concerns and complaints
• Supervise associates in their assigned job duties
• Address customer concerns and complaints
• Supervise associates in their assigned job duties
• Manage and pre-block the room for special request
• Min. 20 days Annual Leave, Birthday Leave, Public Holiday
• Hotel in the Accor Group, an International Chain