Customer Services Supervisor

Horizon Hotels & Suites Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Benefits offered by this job

Dental, medical and hospitalization in

5-day work week

Medical & Life Insurance

Discretionary bonus

Career Development and Internal Transf

Job summary

Horizon Hotels & Suites Limited in Hong Kong seeks an experienced guest service professional to manage reception duties and daily operations. The role involves addressing guest concerns, supervising associates, and delivering tailored customer service for serviced apartments within a luxury hotel environment.

Experience in luxury hotels and a passion for interacting with diverse guests are preferred. Competitive compensation with medical coverage and career development opportunities are offered.

Qualifications

• Minimum 3 years' relevant experience in hospitality or customer service.
• Experience in luxurious residential or hotels.
• Strong customer-service mindset with ability to address concerns.
• Willingness to supervise associates when required.

Responsibilities

• Address customer concerns and complaints.
• Supervise associates in assigned duties.
• Customer services for serviced apartments.
• Assist in daily operations and handle customer inquiries.
• Security duties included.

Skills

Reception duties

3 years hospitality/cust exp

Luxurious residential/hotel exp

People skills

Job description

• Dental, medical and hospitalization plans
• Perform and manage reception duties independently
• International hotel brand under Marriott Group
• Great career opportunities
• Less experience will be considered as Senior At Your Service Agent
• International Hotel Brand under Marriott Group
• Career Development and Internal Transfer Opp.
• 3 years' relevant experience in hospitality or customer service
• Experience in luxurious residential / hotels
• Passion to meet and work with different people
• Reputable organization with great exposure
• Luxury hotel experience will be an advantage
• 5-day work, Medical & Life Insurance
• Competitive salary and Discretionary bonus
• Address customer concerns and complaints
• Supervise associates in their assigned job duties
• Address customer concerns and complaints
• Supervise associates in their assigned job duties
• Customer services of serviced apartments
• Security duties included
• To assist in daily operation, handling customer’s enquires
• Customer services of serviced apartments
• Security duties included
• To assist in daily operation, handling customer’s enquires
• Property management, service, hospitality or leisure industry