Customer Service Supervisor

All-Link Air and Sea Company Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Career development opportunities

Double-pay

Year-end bonus

Job summary

All-Link Air and Sea Company Limited is seeking a Customer Service Supervisor in Hong Kong to oversee inquiries and quotations for airfreight and seafreight, coordinating bookings with internal teams and overseas agents. The role emphasizes organized, detail-oriented work and strong communication in English and Mandarin.

The ideal candidate brings freight forwarding know-how, proficiency with Excel and PowerPoint, and a track record in customer/agent management.

Qualifications

• 4 years or more experience in the freight forwarding industry, with airfreight and ocean freight knowledge.
• Proficiency in Excel and PowerPoint.
• Experience in customer/agent management.
• Good English and Mandarin with strong communication skills.
• An organized and detail-oriented person.

Responsibilities

• Follow up with internal Sales Reps and Overseas agents' inquiries and quotations, both Airfreight and Seafreight.
• Coordinate orders/bookings/shipments with both internal team and overseas agents.
• Handle other projects and tasks as assigned by the manager.

Skills

Analytical skills

Communication skills

Organized and detail-oriented

English and Mandarin proficiency

Tools

Excel

PowerPoint

Job description

Good career development opportunities within the group

Double-pay and Year-end bonus

Job descriptions:

Follow up with internal Sales Reps and Overseas agents' inquiries and quotations, both Airfreight and Seafreight.

Coordinate orders/bookings/shipments with both internal team and overseas agents.

Handle other projects and tasks as assigned by the manager.

Requirements:

4 years or more experience in the freight forwarding industry, with airfreight and ocean freight knowledge.

Proficiency in Excel and PowerPoint.

Experience in customer/agent management.

An organized and detail-oriented person.

Strong analytical and communication skills.

Good in English and Mandarin.

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