Customer Service Specialist – Food Service (HK)

Groupe SAVENCIA; Hong Kong; Presencial; HKD 180.000 - 260.000; Jornada completa

Descripción de la vacante

Savencia Food Service Premium Hong Kong is seeking a friendly and proactive Customer Service Representative to join our team and ensure clients receive outstanding support and service.

You will handle client inquiries, process orders with our operations and 3PL partners, build strong client relationships, and maintain accurate records. The role requires strong communication in English and Cantonese, with SAP, MS Office, and CRM experience preferred.

Formación

• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
• Proven experience in a customer service role, preferably in the food distribution industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in SAP, Microsoft Office Suite and CRM software is desirable.
• Fluency in English and Cantonese; Mandarin is a plus.

Responsabilidades

• Serve as the primary point of contact for customer inquiries, providing timely and accurate information.
• Address and resolve customer issues and complaints with professionalism and empathy.
• Process customer orders efficiently, coordinating with the operations team and 3PL provider to ensure timely delivery.
• Monitor order status and communicate updates to customers as needed.
• Build and maintain strong relationships with clients, understanding their needs and preferences.
• Gather customer feedback and insights to improve service delivery and client satisfaction.
• Maintain accurate records of customer interactions, orders, and feedback.
• Prepare regular reports on customer service activities and performance metrics.
• Work closely with the operations team to ensure seamless communication and coordination.
• Participate in team meetings and contribute to service improvement initiatives.

Conocimientos

Communication

Interpersonal skills

Problem-solving

Attention to detail

Fast-paced environment

English

Cantonese

Mandarin

Educación

High school diploma

Customer service qualification

Herramientas

SAP

Microsoft Office

CRM software

Descripción del empleo

Savencia Food Service Premium Hong Kong is seeking a friendly and proactive Customer Service Representative to join our team and ensure clients receive outstanding support and service.

You will handle client inquiries, process orders with our operations and 3PL partners, build strong client relationships, and maintain accurate records. The role requires strong communication in English and Cantonese, with SAP, MS Office, and CRM experience preferred.