Customer Service Representative

PPG Coatings (Hong Kong) Co., Limited; Hong Kong; On-site; HKD 156,000 - 246,000; Full time

Job summary

PPG Coatings (HK) Co. Ltd is seeking a Customer Service Representative in Hong Kong to support the end-to-end order lifecycle. You will collaborate with Sales, Supply Chain and Warehouse to ensure on-time deliveries and accurate documentation, while building strong customer relationships.

The role requires proficiency in Cantonese, English and Mandarin, experience with SAP for order processing, and a detail-oriented, organized approach to handle invoicing, VAT records and daily admin tasks.

Qualifications

• Associate degree or higher; field in Logistics, Supply Chain, Business Administration, or related disciplines is preferred.
• Fluency in Cantonese, English, and Mandarin (spoken and written) is required.
• Familiarity with SAP for order processing is preferred.
• Detail-oriented, highly organized, with strong multitasking abilities and resilience under pressure.
• Excellent interpersonal and cross-functional communication skills with strong customer service orientation.

Responsibilities

• Operate SAP to manage the full Order-to-Cash process.
• Coordinate orders, confirm supply plans, communicate delivery schedules, and monitor OTIF performance.
• Serve as first point of contact for customer inquiries and coordinate with Sales, Warehouse, and Quality to resolve issues.
• Notify Finance upon shipment to facilitate AR clearance and manage delivery invoices and VAT documentation.
• Organize and archive department documents and support general administrative tasks.

Skills

Multilingual

Customer service

Communication

Education

Associate degree or higher

Tools

SAP

Job description

PPG Coatings (HK) Co. Ltd
PPG Industries’ vision is to continue to be the world’s leading coatings and specialty products company. Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. Founded in 1883, PPG has global headquarters in Pittsburgh and operates in more than 60 countries around the world. For more information, visit www.ppg.com.

Customer Service Representative

We are currently seeking a Customer Service Representative to join our dynamic team. Based in Hong Kong, this role serves as a core support hub for local operations and requires close collaboration with the sales team, supply chain, and warehouse departments. The primary responsibilities include managing the end-to-end customer order lifecycle, improving On-Time In-Full (OTIF) delivery performance, handling customer complaints, and managing daily documentation, invoicing, and record archiving. The position is dedicated to building and maintaining strong business relationships through efficient and professional service.

Key Responsibilities

Order & Supply Chain Coordination

Proficiently operate the SAP system to manage the full Order-to-Cash (OTC) process.

Receive customer orders, confirm supply plans with the Supply Planning team, and promptly communicate delivery schedules to customers to meet their requirements, while continuously tracking progress to enhance OTIF performance.

Coordinate shipments based on customer needs and real-time inventory availability.

Customer Support & Relationship Management

Serve as the first point of contact for customer complaints and coordinate internally with relevant departments (e.g., Sales, Warehouse, Quality) to resolve issues promptly.

Build and maintain long-term, positive business relationships through consistent, professional, and efficient communication.

Finance & Documentation Support

Notify the Finance team immediately upon shipment to facilitate timely accounts receivable clearance and ensure smooth cash flow.

Manage the collection, registration, printing, and follow-up of delivery acknowledgments, transport invoices, and VAT invoices.

Accurately prepare customized payment statements according to individual customer requirements and ensure payment documents are dispatched accurately and without delay.

Send a weekly email listing all dispatched invoices to the respective Sales Managers.

Document Management & Administrative Support

Organize and archive all department-related documents to ensure historical records are easily and accurately retrievable for internal audits and operational needs.

Assist with general administrative tasks, including but not limited to document stamping, scanning, tracking EMS shipments, and internal document distribution.

Qualifications

Language & Communication Skills

Fluency in Cantonese, English, and Mandarin (must be able to use all three languages professionally for speaking, listening, reading, and writing).

Excellent interpersonal and cross-functional communication skills, with a strong customer service orientation.

Professional Skills & Experience

Familiarity with customer service or order management processes; prior experience using SAP for order processing is preferred.

Basic knowledge of financial documentation (e.g., invoices, delivery acknowledgments, payment statements).

Detail-oriented, highly organized, with strong multitasking abilities and resilience under pressure.

Education

Associate degree or higher; field of study is open (majors in Logistics, Supply Chain, Business Administration, or related disciplines are preferred).

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• How many years' experience do you have as a customer service representative?
• What is your highest level of education?