Logistics Customer Experience Specialist

Classy Wheeler Limited; Hong Kong; On-site; HKD 167,400 - 223,200; Full time

Job summary

A logistics company in Hong Kong is seeking a customer service representative to handle inquiries and provide after-sales support. The ideal candidate will have at least 1 year of experience in client servicing, particularly in the logistics industry, and must be proficient in both English and Chinese. Strong communication skills and an ability to work in a fast-paced environment are essential. Immediate availability is preferred.

Qualifications

• Minimum 1 year of client servicing experience, preferably in the Logistics industry.
• Proficient in both English and Chinese.
• Immediate availability is a definite advantage.

Responsibilities

• Handle customer enquiries and provide after-sales support.
• Monitor project status and update control records.
• Provide suggestions to uplift service level.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Detail-oriented

Bilingual (English and Chinese)

Education

Degree holder in any disciplines

Job description

A logistics company in Hong Kong is seeking a customer service representative to handle inquiries and provide after-sales support. The ideal candidate will have at least 1 year of experience in client servicing, particularly in the logistics industry, and must be proficient in both English and Chinese. Strong communication skills and an ability to work in a fast-paced environment are essential. Immediate availability is preferred.