Customer Service Representative

La Maison du Chocolat; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Job summary

Savencia is seeking a friendly and proactive Customer Service Representative in Hong Kong to ensure outstanding client support and service. You will be the primary contact for inquiries, manage orders, and build strong client relationships while collaborating with operations teams.

The role requires excellent communication, problem-solving skills, and the ability to thrive in a fast-paced environment. Cantonese and English fluency are essential, with Mandarin a plus.

Qualifications

• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
• Proven experience in a customer service role, preferably in the food distribution industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in SAP, Microsoft Office Suite and CRM software is desirable.
• Fluency in English and Cantonese; Mandarin is a plus.

Responsibilities

• Serve as the primary point of contact for customer inquiries, providing timely and accurate information.
• Address and resolve customer issues and complaints with professionalism and empathy.
• Process customer orders efficiently, coordinating with the operations team and 3PL provider to ensure timely delivery.
• Monitor order status and communicate updates to customers as needed.
• Build and maintain strong relationships with clients, understanding their needs and preferences.
• Gather customer feedback and insights to improve service delivery and client satisfaction.
• Maintain accurate records of customer interactions, orders, and feedback.
• Prepare regular reports on customer service activities and performance metrics.
• Work closely with the operations team to ensure seamless communication and coordination.
• Participate in team meetings and contribute to service improvement initiatives.

Skills

Fluency in English & Cantonese

Education

High school diploma or equivalent

Tools

SAP

Microsoft Office

CRM software

Job description

Savencia Food Service Premium Hong Kong is a leading food distributor in Hong Kong, dedicated to delivering high-quality products and exceptional service to our clients. We are seeking a friendly and proactive Customer Service Representative to join our team and ensure our clients receive outstanding support and service.

Responsibilities

Key Responsibilities:

• Client Support:
  • Serve as the primary point of contact for customer inquiries, providing timely and accurate information.
  • Address and resolve customer issues and complaints with professionalism and empathy.
• Order Management:
  • Process customer orders efficiently, coordinating with the operations team and 3PL provider to ensure timely delivery.
  • Monitor order status and communicate updates to customers as needed.
• Relationship Building:
  • Build and maintain strong relationships with clients, understanding their needs and preferences.
  • Gather customer feedback and insights to improve service delivery and client satisfaction.
• Documentation and Reporting:
  • Maintain accurate records of customer interactions, orders, and feedback.
  • Prepare regular reports on customer service activities and performance metrics.
• Work closely with the operations team to ensure seamless communication and coordination.
• Participate in team meetings and contribute to service improvement initiatives.

Qualifications

Qualifications:

• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
• Proven experience in a customer service role, preferably in the food distribution industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in SAP, Microsoft Office Suite and CRM software is desirable.
• Fluency in English and Cantonese; Mandarin is a plus.

About Us

Savencia is an international, family-based and independent food group infused with strong corporate values and a vocation: "Leading the way to better food". With more than 26,000 employees in 38 countries, Savencia develops innovative products of high quality that are mainly commercialized in Retail and Food Service.

Groupe SAVENCIA is a major player in processing milk, international player in Premium Food Service, also presents in retailing and shops and specialized in sweet gastronomy / chocolate, charcuterie and seafood brands.