Client Success Specialist - Food Service & Orders

La Maison du Chocolat; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Job summary

Savencia is seeking a friendly and proactive Customer Service Representative in Hong Kong to ensure outstanding client support and service. You will be the primary contact for inquiries, manage orders, and build strong client relationships while collaborating with operations teams.

The role requires excellent communication, problem-solving skills, and the ability to thrive in a fast-paced environment. Cantonese and English fluency are essential, with Mandarin a plus.

Qualifications

• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
• Proven experience in a customer service role, preferably in the food distribution industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in SAP, Microsoft Office Suite and CRM software is desirable.
• Fluency in English and Cantonese; Mandarin is a plus.

Responsibilities

• Serve as the primary point of contact for customer inquiries, providing timely and accurate information.
• Address and resolve customer issues and complaints with professionalism and empathy.
• Process customer orders efficiently, coordinating with the operations team and 3PL provider to ensure timely delivery.
• Monitor order status and communicate updates to customers as needed.
• Build and maintain strong relationships with clients, understanding their needs and preferences.
• Gather customer feedback and insights to improve service delivery and client satisfaction.
• Maintain accurate records of customer interactions, orders, and feedback.
• Prepare regular reports on customer service activities and performance metrics.
• Work closely with the operations team to ensure seamless communication and coordination.
• Participate in team meetings and contribute to service improvement initiatives.

Skills

Fluency in English & Cantonese

Education

High school diploma or equivalent

Tools

SAP

Microsoft Office

CRM software

Job description

Savencia is seeking a friendly and proactive Customer Service Representative in Hong Kong to ensure outstanding client support and service. You will be the primary contact for inquiries, manage orders, and build strong client relationships while collaborating with operations teams.

The role requires excellent communication, problem-solving skills, and the ability to thrive in a fast-paced environment. Cantonese and English fluency are essential, with Mandarin a plus.