Customer Service & Solutions Executive

DCL Communication Ltd; Hong Kong; On-site; HKD 167,000 - 223,000; Full time

Benefits offered by this job

Medical Insurance

On-the-job training

Performance Bonus

Bank holidays

Job summary

DCL Communication Ltd is seeking a Customer Service Executive to be the primary contact between the company and clients, ensuring a high-quality experience and effective issue resolution.

Key duties include preparing quotations and contracts, managing orders, handling inquiries, solving problems, and maintaining accurate CRM records, with on-the-job training and a clear career path.

This role is based in Hong Kong with a five-day work week, medical insurance and a performance bonus.

Qualifications

• Certificate/Diploma in Administration or commerce degree preferred but not essential.
• Previous experience in IT, engineering, or related industry will be an advantage.

Responsibilities

• Contracts and quotations preparation
• Orders Management
• Inquiry Management
• Problem Resolution
• Administrative Support

Skills

Customer service

CRM

Communication

Education

Certificate/Diploma in Administration or commerce degree

Tools

CRM systems

Job description

DCL Communication Ltd is seeking a Customer Service Executive to be the primary contact between the company and clients, ensuring a high-quality experience and effective issue resolution.

Key duties include preparing quotations and contracts, managing orders, handling inquiries, solving problems, and maintaining accurate CRM records, with on-the-job training and a clear career path.

This role is based in Hong Kong with a five-day work week, medical insurance and a performance bonus.