Remote Customer Service Associate - Training & Bonus

Quality Health Services; Hong Kong; Hybrid; HKD 120,000 - 180,000; Full time

Benefits offered by this job

Health Plan

Pension Plan

Work From Home

Training & Development

Performance Bonus

Job summary

Quality Health Services in Hong Kong is seeking a customer service professional for our hotline team. You will handle inquiries via phone and digital channels, provide clear solutions, and document follow-ups to ensure customer satisfaction.

Requirements include HKCEE/HKDSE or above, excellent written and spoken English, Cantonese and Putonghua, and at least 1 year in a contact centre. We offer training and performance bonuses.

Qualifications

• English, Cantonese and Putonghua proficiency required.
• Strong customer service and communication skills.
• Experience in a contact centre is preferred.

Responsibilities

• Provide customers with high-quality hotline services via telephone and digital channels.
• Complete daily work professionally according to preset work processes.
• Record and follow up on customer inquiries.
• Keep up-to-date with product and service knowledge to offer best solutions.

Skills

Customer service

Telephone manner

Communication skills

English

Cantonese

Putonghua

Education

HKCEE/HKDSE or above

Job description

Quality Health Services in Hong Kong is seeking a customer service professional for our hotline team. You will handle inquiries via phone and digital channels, provide clear solutions, and document follow-ups to ensure customer satisfaction.

Requirements include HKCEE/HKDSE or above, excellent written and spoken English, Cantonese and Putonghua, and at least 1 year in a contact centre. We offer training and performance bonuses.