Customer Service Executive

DCL Communication Ltd; Hong Kong; On-site; HKD 167,000 - 223,000; Full time

Benefits offered by this job

Medical Insurance

On-the-job training

Performance Bonus

Bank holidays

Job summary

DCL Communication Ltd is seeking a Customer Service Executive to be the primary contact between the company and clients, ensuring a high-quality experience and effective issue resolution.

Key duties include preparing quotations and contracts, managing orders, handling inquiries, solving problems, and maintaining accurate CRM records, with on-the-job training and a clear career path.

This role is based in Hong Kong with a five-day work week, medical insurance and a performance bonus.

Qualifications

• Certificate/Diploma in Administration or commerce degree preferred but not essential.
• Previous experience in IT, engineering, or related industry will be an advantage.

Responsibilities

• Contracts and quotations preparation
• Orders Management
• Inquiry Management
• Problem Resolution
• Administrative Support

Skills

Customer service

CRM

Communication

Education

Certificate/Diploma in Administration or commerce degree

Tools

CRM systems

Job description

Successful candidates will join our Customer Service & Service Engineering team, acts as the primary point of contact between DCL and our clients, ensuring a high-quality experience and resolving issues effectively. For the right candidate, we will offer practical on-job training and provide excellent career path in the future.

Core Responsibilities

Contracts and quotations preparation: Preparing Quotations, SLA (Service Level Agreement) or Contracts from time to time in customer service team from time to time.

Orders Management: Follow through both the internal and external procedures related to all projects created under customer service team.

Inquiry Management: Handling customer questions via phone, email and documents while providing reliable product or service information.

Problem Resolution: Identifying concerns, resolving complaints, and processing orders or claims.

Administrative Support: Maintaining accurate customer records in CRM systems, documenting queries, and preparing service reports.

Qualifications

A Certificate/Diploma in Administration or a commerce degree is preferred but not essential.

Previous experience in the IT, engineering, or related industry will be an advantage.

Performance Metrics

Able to maintain a good trust with all existing customers.

Achieving a high percentage of maintenance contracts renewal.

Data integrity within the CRM.

Speed and accuracy of quote generation.

$15,000 - $20,000 (Monthly)

Location:

5-Day Work

Bank Holiday

Medical Insurance

On-the-job training

Performance Bonus

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 51-100 employees

Founded in 1992, DCL is a professional IT infrastructure solution provider in Hong Kong, Macau and Singapore. We specialize in providing E & M and IT infrastructure solutions to financial service industry, public utility, retail, manufacturing and other enterprises across the region.

In recent years, DCL has diversified its direction to focusing on product research and development due to the global trend and market situation. Our invention of all-in-one datacenter solution, iDCmini Family has launched. Gradually we have developed a series of environmentally friendly all-in-one datacenter solutions which is suitable for local environment and condition of different industries.

Founded in 1992, DCL is a professional IT infrastructure solution provider in Hong Kong, Macau and Singapore. We specialize in providing E & M and IT infrastructure solutions to financial service industry, public utility, retail, manufacturing and other enterprises across the region.

In recent years, DCL has diversified its direction to focusing on product research and development due to the global trend and market situation. Our invention of all-in-one datacenter solution, iDCmini Family has launched. Gradually we have developed a series of environmentally friendly all-in-one datacenter solutions which is suitable for local environment and condition of different industries.

What can I earn as a Customer Service Executive