Customer Service Officer - Contract

Robert Half Hong Kong Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Robert Half Hong Kong Limited is seeking a customer-focused and detail-oriented Customer Service Officer to join our client’s team and support clients throughout their service journey. In this role you will handle calls, emails, and enquiries; respond accurately; manage complaints; coordinate with service providers to ensure end-to-end delivery; and maintain high customer satisfaction.

Diploma or above in relevant fields and 1–3 years of customer service experience are preferred, with fluency in

Qualifications

• Diploma or above in business-related disciplines.
• 1–3 years of customer service experience.
• Experience in financial services is an advantage.
• Strong communication and interpersonal skills.

Responsibilities

• Handle inbound and outbound calls, emails, and customer enquiries in a professional and timely manner.
• Respond to customer enquiries and service requests accurately, ensuring a high level of customer satisfaction.
• Manage customer complaints effectively, ensuring timely resolution and a positive customer experience.
• Review and process customer service requests accurately and within established service standards
• Liaise with customers and external service providers to obtain required information and facilitate request resolution.
• Coordinate with repair centres, logistics partners, and other service providers to ensure smooth end-to-end service delivery.

Skills

Communication skills

Interpersonal skills

Problem-solving

Customer-oriented

English & Chinese proficiency

Education

Diploma or above in Business Administration, Customer Service, Communications, or related disciplines

Job description

Our client is a leading international wealth management organization with a strong global presence, dedicated to delivering exceptional financial solutions and client services. They are seeking a customer-focused and detail-oriented Customer Service Officer to join their team and provide excellent support to clients throughout their service journey.

The Role

• Handle inbound and outbound calls, emails, and customer enquiries in a professional and timely manner.
• Respond to customer enquiries and service requests accurately, ensuring a high level of customer satisfaction.
• Manage customer complaints effectively, ensuring timely resolution and a positive customer experience.
• Review and process customer service requests accurately and within established service standards
• Liaise with customers and external service providers to obtain required information and facilitate request resolution.
• Coordinate with repair centres, logistics partners, and other service providers to ensure smooth end-to-end service delivery.

Your Profile

• Diploma or above in Business Administration, Customer Service, Communications, or related disciplines.
• 1-3 years of customer service, contact center, or operations experience.
• Experience in financial services, wealth management, insurance, or banking is an advantage.
• Strong communication and interpersonal skills.
• Customer-oriented with excellent problem-solving abilities.
• Good command of spoken and written English and Chinese (Cantonese and Mandarin).