Customer Service Representative

Bay Pickle; Hong Kong Island; On-site; HKD 156,000 - 246,000; Part time

Job summary

Responsibilities include managing court bookings, upselling memberships and programs, assisting with events, and promoting offers; must be fluent in Cantonese and English, with Mandarin advantageous, and able to work weekends/evenings/holidays.

Join a welcoming team at Bay Pickle and contribute to a vibrant, community-focused club.

Qualifications

• Friendly, positive, and customer-oriented attitude.
• Strong communication and interpersonal skills.
• Fluent in Cantonese and English; Mandarin is an advantage.
• Able to work weekends, evenings, and public holidays when required.
• Customer service, hospitality, retail, sports, or sales experience is preferred.
• Comfortable with sales targets, promotions and upselling activities.

Responsibilities

• Deliver excellent customer service to members and visitors
• Handle customer enquiries via phone, WhatsApp, email, and in person
• Manage court bookings, registrations, membership enquiries, and payments
• Support daily front desk and venue operations
• Assist with events, clinics, leagues, and tournaments
• Promote memberships, coaching programmes, events, and special offers
• Actively upsell club services and help drive sales opportunities
• Support marketing promotions and encourage participation in club activities
• Maintain a welcoming and professional environment for all customers

Skills

Customer service

Upselling

Sales targets

Interpersonal skills

Cantonese

English

Mandarin (advantage)

Weekend availability

Hospitality experience

Job description

Deliver excellent customer service to members and visitors, handling enquiries via phone, WhatsApp, email, and in person. Manage court bookings, registrations, membership enquiries, and payments while supporting daily front desk and venue operations.

Key responsibilities

Deliver excellent customer service to members and visitors

Handle customer enquiries via phone, WhatsApp, email, and in person

Manage court bookings, registrations, membership enquiries, and payments

Support daily front desk and venue operations

Assist with events, clinics, leagues, and tournaments

Promote memberships, coaching programmes, events, and special offers

Actively upsell club services and help drive sales opportunities

Support marketing promotions and encourage participation in club activities

Maintain a welcoming and professional environment for all customers

About you

Friendly, positive, and customer-oriented attitude

Strong communication and interpersonal skills

Fluent in Cantonese and English; Mandarin is an advantage

Able to work weekends, evenings, and public holidays when required

Customer service, hospitality, retail, sports, or sales experience is preferred

Comfortable with sales targets, promotions, and upselling activities