Member Services Assistant

Chinese Recreation Club Hong Kong; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Benefits offered by this job

Discretionary bonus

Public holidays

Medical benefits

12-16 days annual leave

Birthday and marriage leave

Job summary

Chinese Recreation Club Hong Kong is recruiting for a Member Services role to greet members, respond to inquiries, and oversee daily operations ensuring a premium experience for members and guests.

The ideal candidate holds a hospitality diploma, has at least 1 year of customer-facing experience, and exhibits excellent communication and organisational skills. The role requires weekend and public holiday rotations, with opportunities for career advancement within the club.

Qualifications

• Diploma holder in Hospitality, Travel or Tourism Management.
• Minimum 1 year of relevant experience in member services, hospitality, or customer-facing roles.
• Customer-focused, proactive, and positive attitude with a strong commitment to service excellence.
• Excellent communication and interpersonal skills, with the ability to engage effectively with members and colleagues.
• A cooperative team player with a genuine passion for hospitality.
• Responsible, detail-minded, well-organised, and able to work independently.

Responsibilities

• Greet and welcome members upon arrival, delivering a warm, friendly, and professional first impression.
• Respond promptly and courteously to members’ inquiries, feedback, and complaints, providing accurate information on clubhouse services and facilities.
• Oversee daily Member Services operations to ensure a smooth, seamless, and premium experience for all members and guests.
• Maintain accurate, well-organised, and confidential member records with strong attention to detail.
• Collaborate closely with clubhouse teams to deliver consistent, high-quality service throughout the entire member journey.
• Uphold the clubhouse’s service standards and represent the organisation with professionalism in all interactions.
• Perform ad hoc tasks and responsibilities as assigned by supervisors or management.

Skills

Customer-focused

Communication

Interpersonal skills

Team player

Detail-oriented

Education

Diploma in Hospitality

Job description

Greet and welcome members upon arrival, delivering a warm, friendly, and professional first impression.

Respond promptly and courteously to members’ inquiries, feedback, and complaints, providing accurate information on clubhouse services and facilities.

Oversee daily Member Services operations to ensure a smooth, seamless, and premium experience for all members and guests.

Maintain accurate, well-organised, and confidential member records with strong attention to detail.

Collaborate closely with clubhouse teams to deliver consistent, high-quality service throughout the entire member journey.

Uphold the clubhouse’s service standards and represent the organisation with professionalism in all interactions.

Perform ad hoc tasks and responsibilities as assigned by supervisors or management.

Requirements

Diploma holder in Hospitality, Travel or Tourism Management, or relevant disciplines.

Minimum 1 year of relevant experience in member services, hospitality, or customer-facing roles.

Customer-focused, proactive, and positive attitude with a strong commitment to service excellence.

Excellent communication and interpersonal skills, with the ability to engage effectively with members and colleagues.

A cooperative team player with a genuine passion for hospitality.

Responsible, detail-minded, well-organised, and able to work independently.

Willing to work on a rotating shift schedule, including weekends and public holidays, from Monday to Sunday.

Candidates with more experience will be considered for Officer level.

• Discretionary bonus
• Public holidays
• Medical benefits
• 12-16 days annual leave
• Special leaves such as birthday leave, and marriage leave.

We offer long-term career prospect and competitive remuneration package to the appointed candidate.

(Data collected will be used for recruitment purpose only)