Customer Care Representative (Digital)

Global Sports Jobs Limited; Hong Kong; On-site; HKD 106,000 - 145,000; Full time

Benefits offered by this job

Competitive salary and benefits

Dynamic work environment and growth

Job summary

Global Sports Jobs Limited is seeking a customer service role based at Sha Tin Racecourse. You will respond to inquiries via email or live chat and support the public with information, issue resolution and guidance.

The role operates on shifts including day and night race meeting days, weekends and public holidays. The position requires strong multitasking and excellent communication in Chinese and English, with typing speeds meeting the listed targets.

Qualifications

• DSE / HKCEE or above.
• Strong multitasking abilities; self-motivated, adaptable, and flexible in a fast-paced environment.
• Excellent interpersonal, communication, and problem-solving skills.
• Proficiency in both written and spoken Chinese and English.
• Typing speeds: English 50 wpm, Chinese 20 wpm with high accuracy.

Responsibilities

• Respond to customer enquiries via email or live chat.
• Conduct feedback investigations and collaborate to provide timely responses across channels.
• Provide accurate and efficient responses using extensive product knowledge.
• Assist customers in resolving issues, troubleshooting, and providing product guidance.
• Handle ad-hoc tasks assigned by superior.

Skills

Multitasking

Interpersonal skills

Communication

Problem solving

Typing proficiency

Chinese & English fluency

Mandarin (preferred)

Education

DSE / HKCEE or above

Tools

Inbound call platform

Job description

About the Role

The role sits within the Integrated Contact Centre of the Retail and Telebet Department, which provides one-stop service to the Club's customers and general public through telephone hotlines and online channels. The position responds to customer enquiries via email or live chat, handles feedback investigations, and supports customers with product information, issue resolution and guidance. The role operates on a shift basis, including day and night race meeting days, weekends and public holidays.

Key Responsibilities

• Respond to customer enquiries via email or live chat.
• Conduct feedback investigations and collaborate closely with relevant parties to provide timely responses to customers via various communication channels.
• Provide accurate and efficient responses to customer enquiries, utilising extensive product knowledge to deliver proficient service.
• Assist customers in resolving issues, troubleshooting problems and providing guidance on products and services.
• Handle ad-hoc tasks assigned by superior.

Required Experience & Qualifications

• DSE / HKCEE or above.
• Strong multitasking abilities; self-motivated, adaptable, and flexible in a fast-paced environment.
• Excellent interpersonal, communication, and problem-solving skills.
• Proficiency in both written and spoken Chinese and English.
• Good typing skills; minimum typing speed of 50 words per minute with 90% accuracy in English, and a minimum speed of 20 words per minute with 90% accuracy in Chinese.

Preferred Skills

• Prior experience in the customer service field.
• Familiarity with inbound call platform.
• Fluency in Mandarin.

Workplace

• Sha Tin Racecourse.
• Average 4-8 working hours per day and 3-4 days per week; actual working hours depend on operational need and on a rostering basis.
• Shift work, including day and night race meeting days, weekends and public holidays.

Salary

• $91 Per hour

Benefits & Perks

• Competitive salary and benefits packages.
• Dynamic working environment and development opportunities.