Wellness Concierge

The Ceremony; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Benefits offered by this job

Job summary

The Ceremony in Central, Hong Kong is seeking a friendly Wellness Concierge to join our team and help create a welcoming, seamless guest experience.

You will handle bookings, greet guests, manage check-ins, operate the POS, and coordinate with therapists to ensure service excellence. The role requires strong communication, reliability, and fluency in English and Cantonese/Mandarin. Weekend shifts and public holidays are included.

Qualifications

• 1–2 years of experience in hotels, hospitality, or guest-facing roles.
• Excellent communication and interpersonal skills.
• Fluency in English and Chinese (Cantonese and Mandarin) is preferred.

Responsibilities

• Handle appointment bookings and client enquiries via phone, email, WhatsApp, and Instagram.
• Coordinate appointment schedules with therapists for smooth service delivery.
• Welcome guests, assist check-in, and explain treatments clearly.

Skills

Guest-facing experience

Communication skills

Bilingual English/Chinese

Job description

We are looking for a friendly, responsible, and service-oriented Wellness Concierge to join our team and help create a welcoming, seamless experience for every guest.

Key responsibilities

Handle appointment bookings and client enquiries via phone, email, WhatsApp, and Instagram

Coordinate appointment schedules and liaise directly with therapists to ensure smooth service delivery

Welcome guests, provide attentive check-in services, and explain our treatments and services clearly

Operate the POS system, process payments, complete daily payment reconciliations, and manage petty cash

Maintain a clean, welcoming, and well-stocked front-of-house area

Handle deliveries, incoming mail, and online orders, and coordinate with service technicians as needed

Work closely with the Wellness Manager to support day-to-day operations

About you

Preferably 1–2 years of experience in hotels, hospitality, or a similar guest-facing role

Responsible, reliable, and attentive to detail, with a positive and proactive attitude

Excellent communication and interpersonal skills

Committed to delivering the highest standards of customer service

Good command of spoken and written English and Chinese, with fluency in Cantonese and Mandarin

Willing to work shifts, including weekends and public holidays

A competitive salary and benefits package

A vibrant, cheerful, and supportive working environment

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Concierge?
• What is your highest level of education?

Central, Central and Western District, HK