Customer Service Officer/ Assistant Customer Service Officer

Café de Coral Group Limited; Sha Tin; On-site; HKD 167,000 - 257,000; Full time

Benefits offered by this job

Discretionary bonus

Housing subsidy

Staff canteen

Wellness programs

Job summary

Café de Coral Group Limited in Hong Kong is seeking a Customer Service professional to handle inquiries across phone, email, social media, and apps. You will assist members with e-payment services, mobile app usage, and online platforms while maintaining accurate records and coordinating with internal teams to ensure service quality.

We value a diploma or higher, customer-focused attitude, and strong communication in Chinese and English.

Qualifications

• Diploma or above; with relevant customer service experience is preferred.
• Experience in handling membership enquiries, customer cases, and complaint resolution.
• Customer-oriented with good communication and interpersonal skills.
• Willing to learn new technologies, systems, and business processes; familiar with mobile apps, social media platforms, and digital communication channels.

Responsibilities

• Handle daily customer service operations and customer enquiries through various channels, including phone, email, social media, and mobile apps.
• Process and follow up on member enquiries, requests, feedback, and complaints in a professional and timely manner.
• Assist members in using mobile app features, e-payment services, and online platforms.
• Maintain accurate customer and membership records in the system.
• Coordinate with internal departments to resolve customer issues and ensure service quality.
• Support ad hoc projects and administrative duties as assigned.

Skills

Customer service

Communication

Multitasking

MS Office

Education

Diploma or above

Job description

To cope with our business needs, we invite high calibre professional to fill the following position:-

Responsibilities:

Handle daily customer service operations and customer enquiries through various channels, including phone, email, social media, and mobile apps.

Process and follow up on member enquiries, requests, feedback, and complaints in a professional and timely manner.

Assist members in using mobile app features, e-payment services, and online platforms.

Maintain accurate customer and membership records in the system.

Coordinate with internal departments to resolve customer issues and ensure service quality.

Support ad hoc projects and administrative duties as assigned.

Requirements:

Diploma or above; with relevant customer service experience is preferred.

Experience in handling membership enquiries, customer cases, and complaint resolution.

Customer-oriented with good communication and interpersonal skills.

Willing to learn new technologies, systems, and business processes; familiar with mobile apps, social media platforms, and digital communication channels.

knowledge of e-payment systems and online transaction processes is an advantage.

Strong multitasking and problem-solving skills, with the ability to work in a fast-paced environment.

Self-motivated, proactive, and able to work independently as well as part of a team.

Proficient in MS Office applications and Chinese & English word processing.

Good command of written and spoken Chinese and English.

Candidates with more experience will be considered for the position of Customer Service Officer.

We offer a people-oriented working culture with learning & development, career advancement opportunities and care & engagement to our colleagues. In addition, comprehensive package and benefits would be offered to the right candidates, including discretionary bonus, children education fund, mortgage subsidy, comfortable and convenience workplace (5-minute walk from Fo Tan MTR station) with well-equipped staff canteen, job related training subsidy for continuous learning, staff discount and welfare & wellness programs, etc.

Join us and be part of our diverse team. You will learn and develop both professionally and personally. Come and meet our purposeful team and be part of the something big.

We are an EQUAL OPPORTUNITIES EMPLOYER.

All information received will be kept in strict confidence and be used for employment-related purpose only. According to the "Personal Data (Privacy) Ordinance", you have the right to request access to and correction of the personal data reported on the application form, including obtaining a copy of your personal data records. To exercise these rights, please send email to ••••@cafedecoral.com to Human Resources Department for processing.

Incorporated in 1968 and listed on the HKEX in July 1986, Café de Coral Group (SEHK:0341) is one of Asia's largest publicly-listed restaurant and catering groups. With deep roots in Hong Kong, the Group has established its position as a market leader in the fast food industry over the past 50 years.

Our businesses include quick service restaurants, casual dining chains, institutional catering and food processing. We operate over 550 dining outlets and 4 ISO-certified food processing plans in Hong Kong and China.

Placing a high priority on sustainable development and operations, we have been a constituent member of the Hang Seng Corporate Sustainability Benchmark since 2015.

Incorporated in 1968 and listed on the HKEX in July 1986, Café de Coral Group (SEHK:0341) is one of Asia's largest publicly-listed restaurant and catering groups. With deep roots in Hong Kong, the Group has established its position as a market leader in the fast food industry over the past 50 years.

Our businesses include quick service restaurants, casual dining chains, institutional catering and food processing. We operate over 550 dining outlets and 4 ISO-certified food processing plans in Hong Kong and China.

Placing a high priority on sustainable development and operations, we have been a constituent member of the Hang Seng Corporate Sustainability Benchmark since 2015.