Bilingual Customer Service & Digital Support Specialist

Café de Coral Group Limited; Sha Tin; On-site; HKD 167,000 - 257,000; Full time

Benefits offered by this job

Discretionary bonus

Housing subsidy

Staff canteen

Wellness programs

Job summary

Café de Coral Group Limited in Hong Kong is seeking a Customer Service professional to handle inquiries across phone, email, social media, and apps. You will assist members with e-payment services, mobile app usage, and online platforms while maintaining accurate records and coordinating with internal teams to ensure service quality.

We value a diploma or higher, customer-focused attitude, and strong communication in Chinese and English.

Qualifications

• Diploma or above; with relevant customer service experience is preferred.
• Experience in handling membership enquiries, customer cases, and complaint resolution.
• Customer-oriented with good communication and interpersonal skills.
• Willing to learn new technologies, systems, and business processes; familiar with mobile apps, social media platforms, and digital communication channels.

Responsibilities

• Handle daily customer service operations and customer enquiries through various channels, including phone, email, social media, and mobile apps.
• Process and follow up on member enquiries, requests, feedback, and complaints in a professional and timely manner.
• Assist members in using mobile app features, e-payment services, and online platforms.
• Maintain accurate customer and membership records in the system.
• Coordinate with internal departments to resolve customer issues and ensure service quality.
• Support ad hoc projects and administrative duties as assigned.

Skills

Customer service

Communication

Multitasking

MS Office

Education

Diploma or above

Job description

Café de Coral Group Limited in Hong Kong is seeking a Customer Service professional to handle inquiries across phone, email, social media, and apps. You will assist members with e-payment services, mobile app usage, and online platforms while maintaining accurate records and coordinating with internal teams to ensure service quality.

We value a diploma or higher, customer-focused attitude, and strong communication in Chinese and English.