Customer Service Executive

Dcl-Communication-Ltd; Hong Kong; On-site; HKD 167,000 - 223,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Performance Bonus

5-Day Work

Bank Holidays

On-the-job training

Marriage Leave

Job summary

Dcl-Communication-Ltd in Hong Kong is seeking a Customer Service & Sales Administration professional to join their team in Kwun Tong. The role focuses on preparing quotations, managing orders, handling inquiries, and maintaining CRM records for high-quality client interactions.

Balanced with on-the-job training, the position offers a clear career path and opportunities within IT/engineering services. Five-day work week, medical and dental insurance, and a performance bonus are provided to

Qualifications

• Certificate/Diploma in Administration or Commerce degree preferred.
• Experience in IT, engineering, or related industry will be an advantage.

Responsibilities

• Contracts and quotations preparation: preparing quotations, SLA or contracts for customer service team.
• Orders management: follow internal and external procedures for projects under customer service.
• Inquiry management: answer customer questions via phone, email and documents with reliable product/service information.
• Problem resolution: identify concerns, resolve complaints, and process orders or claims.
• Administrative support: maintain accurate customer records in CRM, document queries, and prepare service reports.

Education

Certificate/Diploma in Administration

Commerce degree

Job description

Working Environment

Successful candidates will join our Customer Service & Service Engineering team, acts as the primary point of contact between DCL and our clients, ensuring a high-quality experience and resolving issues effectively. For the right candidate, we will offer practical on-job training and provide excellent career path in the future.

Core Responsibilities

• Contracts and quotations preparation: Preparing Quotations, SLA (Service Level Agreement) or Contracts from time to time in customer service team from time to time.
• Orders Management: Follow through both the internal and external procedures related to all projects created under customer service team.
• Inquiry Management: Handling customer questions via phone, email and documents while providing reliable product or service information.
• Problem Resolution: Identifying concerns, resolving complaints, and processing orders or claims.
• Administrative Support: Maintaining accurate customer records in CRM systems, documenting queries, and preparing service reports.

Qualifications

• A Certificate/Diploma in Administration or a commerce degree is preferred but not essential.
• Previous experience in the IT, engineering, or related industry will be an advantage.

Performance Metrics

• Able to maintain a good trust with all existing customers.
• Achieving a high percentage of maintenance contracts renewal.
• Data integrity within the CRM.
• Speed and accuracy of quote generation.

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員工福利 Benefits

• 五天工作 5-Day Work
• 醫療津貼 Medical Insurance
• 牙科保險/福利 Dental Insurance
• 表現獎金/ 勤工獎 Performance Bonus
• 銀行假期 Bank Holiday
• 在職培訓 On-the-job training
• 有薪婚假 Marriage Leave

薪金 Salary

• $15,000 - $20,000 月薪 / Monthly li >

行業 Industry

• 資訊科技 Information Technology

工作種類 Job Category

• 客戶服務 (客戶服務) Customer Service (Customer Service)
• 銷售 (銷售行政) Sales (Sales Administration)
• 銷售 (顧客服務主任) Sales (Customer Service - Supervisor / Officer)
• 應屆畢業生 (應屆畢業生 / 管理培訓) Fresh Graduate (Fresh Graduate)
• 行政 / 秘書 (其他) Administration / Secretary (Others)

工作地點 Location

• 觀塘 Kwun Tong

學歷要求 Education

• 證書 Certificate