Client Success & Contracts Specialist

Dcl-Communication-Ltd; Hong Kong; In loco; HKD 167.000 - 223.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Performance Bonus

5-Day Work

Bank Holidays

On-the-job training

Marriage Leave

Descrizione del lavoro

Dcl-Communication-Ltd in Hong Kong is seeking a Customer Service & Sales Administration professional to join their team in Kwun Tong. The role focuses on preparing quotations, managing orders, handling inquiries, and maintaining CRM records for high-quality client interactions.

Balanced with on-the-job training, the position offers a clear career path and opportunities within IT/engineering services. Five-day work week, medical and dental insurance, and a performance bonus are provided to

Competenze

• Certificate/Diploma in Administration or Commerce degree preferred.
• Experience in IT, engineering, or related industry will be an advantage.

Mansioni

• Contracts and quotations preparation: preparing quotations, SLA or contracts for customer service team.
• Orders management: follow internal and external procedures for projects under customer service.
• Inquiry management: answer customer questions via phone, email and documents with reliable product/service information.
• Problem resolution: identify concerns, resolve complaints, and process orders or claims.
• Administrative support: maintain accurate customer records in CRM, document queries, and prepare service reports.

Formazione

Certificate/Diploma in Administration

Commerce degree

Descrizione del lavoro

Dcl-Communication-Ltd in Hong Kong is seeking a Customer Service & Sales Administration professional to join their team in Kwun Tong. The role focuses on preparing quotations, managing orders, handling inquiries, and maintaining CRM records for high-quality client interactions.

Balanced with on-the-job training, the position offers a clear career path and opportunities within IT/engineering services. Five-day work week, medical and dental insurance, and a performance bonus are provided to