Customer Service Associate - Client Liaison & Support

SGS Hong Kong Limited; Fanling; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

5‑day Work Week

Double Pay and Performance Bonus

Dental and Medical Benefits

Accidental Insurance and LifeInsurance

Paid Maternity Leave, Paternity Leave,

Job summary

SGS Hong Kong Limited is seeking a Customer Service Associate to handle enquiries, instructions, and complaints while coordinating with frontline teams to ensure projects progress smoothly. You will prepare proposals and quotations, and maintain strong relationships with clients.

You will also liaise with laboratory staff on special sample handling and test requirements. Fluency in English and Chinese (Mandarin) is required; a diploma and at least 1 year in customer service is preferred.

Qualifications

• Diploma or above in any subject; testing laboratory or merchandiser background is an advantage.
• At least 1 year of experience in customer services.
• Good communication in English and Chinese, including Mandarin.

Responsibilities

• Handle enquiries, client instruction, and complaints with investigations and timeliness.
• Prepare proposals and quotations for customers.
• Provide excellent customer service and maintain strong client relationships.
• Work closely with Frontline and provide support on key customers' requests.
• Coordinate with laboratory staff on special sample handling and test requirements to ensure projects progress satisfactorily.

Skills

Customer service experience

Communication

Initiative

Education

Diploma or above

Job description

SGS Hong Kong Limited is seeking a Customer Service Associate to handle enquiries, instructions, and complaints while coordinating with frontline teams to ensure projects progress smoothly. You will prepare proposals and quotations, and maintain strong relationships with clients.

You will also liaise with laboratory staff on special sample handling and test requirements. Fluency in English and Chinese (Mandarin) is required; a diploma and at least 1 year in customer service is preferred.