Customer Service Associate

SGS Hong Kong Limited; Fanling; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

5‑day Work Week

Double Pay and Performance Bonus

Dental and Medical Benefits

Accidental Insurance and LifeInsurance

Paid Maternity Leave, Paternity Leave,

Job summary

SGS Hong Kong Limited is seeking a Customer Service Associate to handle enquiries, instructions, and complaints while coordinating with frontline teams to ensure projects progress smoothly. You will prepare proposals and quotations, and maintain strong relationships with clients.

You will also liaise with laboratory staff on special sample handling and test requirements. Fluency in English and Chinese (Mandarin) is required; a diploma and at least 1 year in customer service is preferred.

Qualifications

• Diploma or above in any subject; testing laboratory or merchandiser background is an advantage.
• At least 1 year of experience in customer services.
• Good communication in English and Chinese, including Mandarin.

Responsibilities

• Handle enquiries, client instruction, and complaints with investigations and timeliness.
• Prepare proposals and quotations for customers.
• Provide excellent customer service and maintain strong client relationships.
• Work closely with Frontline and provide support on key customers' requests.
• Coordinate with laboratory staff on special sample handling and test requirements to ensure projects progress satisfactorily.

Skills

Customer service experience

Communication

Initiative

Education

Diploma or above

Job description

Handle enquiries, client instruction, complaints with investigation and providing corrective action plan in timely manner

Prepare proposal, quotation for the customer

Provide excellent customer services and maintain good relationship with clients

Work closely and provide the relevant support on key customers’ request with Frontline

Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner

Requirements:

High Diploma or above in any subjects, with testing laboratory or merchandiser related background is an advantage.

At least 1 years’ experience in customer services

Good communication skill, outgoing and initiative

Good command of both written and spoken English and Chinese, including Mandarin

As a caring company, SGS not only offers a competitive remuneration package but also offers staff caring items to the right candidates, including:

5-day Work Week

Double Pay and Performance Bonus

Dental and Medical Benefits

Accidental Insurance and Life Insurance

Paid Maternity Leave, Paternity Leave, and Marriage Leave

On-the-Job Training

Education and Training Subsidies

Employee Assistance Program (EAP)

Staff Activities

(Data received will be kept confidential and used for processing application only.)

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? How many years experience in Customer Service Operations do you have? Which of the following languages are you fluent in? Which of the following Microsoft Office products are you experienced with?

Engineering & Project Management Services More than 10,000 employees

We are SGS – the world’s leading testing, inspection and certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and sustainability, enabling businesses to thrive with confidence.

SGS, founded in 1878 and listed on the Swiss Stock Exchange since 1981, has a legacy of over 145 years of service excellence.

We are SGS – the world’s leading testing, inspection and certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and sustainability, enabling businesses to thrive with confidence.

SGS, founded in 1878 and listed on the Swiss Stock Exchange since 1981, has a legacy of over 145 years of service excellence.

What can I earn as a Customer Service Associate