Customer Experience & Admin Coordinator

Urban Group; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

Urban Group in Hong Kong is seeking a Customer Services Officer to manage customer inquiries, build lasting relationships, and provide essential administrative support across multiple property management projects. The role is well-suited for energetic professionals with a customer-first mindset and strong communication abilities.

This position requires fluency in English, Cantonese, and Mandarin, with 1–2 years in related fields.

Qualifications

• Post-secondary in property management or related discipline is preferable.
• 1-2 years' work experience in property management, customer services or related industry.
• Excellent interpersonal and communication skills.
• Presentable, cheerful and with positive thinking attitude.
• Proficiency in English, Cantonese and Mandarin.
• Computer literacy in MS Office (Word, Excel, PowerPoint) and Chinese word processing.

Responsibilities

• Handle customer enquiries and complaints with excellent customer services manner
• Establish and maintain good relationship with customers
• Provide administrative and clerical supports
• Handle ad hoc assignments and other duties as required

Skills

Interpersonal skills

Communication skills

English proficiency

Cantonese proficiency

Mandarin proficiency

Education

Post-secondary in property management

Tools

MS Office

Word

Excel

PowerPoint

Chinese Word Processing

Job description

Urban Group in Hong Kong is seeking a Customer Services Officer to manage customer inquiries, build lasting relationships, and provide essential administrative support across multiple property management projects. The role is well-suited for energetic professionals with a customer-first mindset and strong communication abilities.

This position requires fluency in English, Cantonese, and Mandarin, with 1–2 years in related fields.