Senior Training Operations & eLearning Specialist

SGS; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Benefits offered by this job

Dental and Medical benefits

5-day work week

Double pay and performance bonus

Insurance: accident and life

Job summary

SGS, the world’s leading testing, inspection and certification company, is seeking a Training Coordinator to handle customer inquiries, quotations, and course enrollment. You will coordinate course arrangements, manage the eLearning platform, and support audits and marketing activities.

The role requires organization, bilingual English/Chinese, and proficiency in MS Word/Excel/PowerPoint. Five-day work week with comprehensive benefits is provided in Hong Kong.

Qualifications

• Associate degree or above
• Good organization and customer service mindset
• Passion for marketing and staying updated with trends, tools, and technologies in the training industry
• Able to work independently, self-motivated and detail-oriented
• Proficient in MS Word, Excel and PowerPoint; Windows applications
• Good command of written and spoken English and Chinese

Responsibilities

• Handle customer enquiries on training courses and enrollment
• Prepare quotations and support on sales-related matters
• Coordinate training course arrangements and course materials
• Trainer and participant coordination
• Billing, evaluation and receipt issuance
• Manage and administer the eLearning platform
• Support internal and external audit preparation (e.g. IRCA, BIM)
• Assist in marketing activities including promotional materials and membership programs
• Support eDM scheduling and other marketing communications
• Handle payment settlements between clients and suppliers
• Source and manage training venues
• Prepare reports on training activities and payment status
• Maintain training database and compile reports for management review
• Perform other ad hoc duties as assigned

Skills

organization skills

customer service mindset

marketing passion

independent working

bilingual English/Chinese

Education

Associate degree or above

Tools

MS Word

Excel

PowerPoint

Job description

SGS, the world’s leading testing, inspection and certification company, is seeking a Training Coordinator to handle customer inquiries, quotations, and course enrollment. You will coordinate course arrangements, manage the eLearning platform, and support audits and marketing activities.

The role requires organization, bilingual English/Chinese, and proficiency in MS Word/Excel/PowerPoint. Five-day work week with comprehensive benefits is provided in Hong Kong.