Customer Service Ambassador

Bank of China (Hong Kong); Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Job summary

Bank of China (Hong Kong) is seeking a customer service representative to enhance customer experiences and improve service efficiency in its banking hall. Candidates should have a diploma and at least 1 year of experience in customer service. Fluency in Chinese, English, and Putonghua is essential.

The role involves greeting customers, managing queues, and addressing enquiries to ensure high professional standards and customer satisfaction.

Qualifications

• At least 1 year's solid working experience in customer service, including non-banking.
• Able to analyze and tackle problems independently.

Responsibilities

• Greet and assist customers to promote an excellent customer experience.
• Manage the bank hall to improve service efficiency.
• Define customer needs and refer to appropriate staff.

Skills

Customer service experience

Interpersonal skills

Crisis management

Problem-solving

Fluent in Chinese, English, and Putonghua

Education

Diploma holder or above

Job description

Bank of China (Hong Kong) Limited operates as a bank. The Bank offers corporate, private, and I-free banking, wealth management, deposits, credit card, investments, insurance, loan, mortgages, and other financial services. Bank of China...

• Greet customers and assist in escorting customers including platform, answering enquiries in order to promote customer experience excellence and enhance its competitiveness by leveraging and strengthening the growth in business sales productivity;
• Assist in managing the bank hall environment to divert customers in queue and counters, and assist in promotion of automated banking in order to deliver a high standards of professional and effective services, whereby improve overall customers waiting times;
• Define customers’ needs and refer to frontline sales and service staff in order to facilitate customers’ satisfaction.

Requirements:

• Diploma holder or above
• At least 1 year's solid working experience in customer service(Including non-banking experience)
• Good in Chinese, English and Putonghua
• Customer-oriented, proactively with excellent interpersonal skills to enhance customer relationship
• Able to analyze and tackle problems independently with good ability to handle crisis management
• Process cooperative spirit and team’s morale with colleagues
• Candidates with less experience may be considered as contract position