Client Services, Commercial Bank

PeopleLink Services Limited; Hong Kong; Sur place; HKD 210 000 - 340 000; Plein temps

Résumé du poste

A reputable Commercial Bank (US Based) in Hong Kong is seeking a customer services professional to support banking clients, including high-net-worth individuals. The role focuses on delivering courteous service, handling inquiries, and guiding customers on account openings and KYC status.

Candidates will have a bachelor's degree in business with 2 years banking experience, strong communication, and the ability to work under pressure in a fast-paced environment, while maintaining confidentiality

Qualifications

• Bachelor’s degree in business or related disciplines with 2 years of banking experience.
• Able to multi-task and work under pressure.
• Strong written and spoken communication skills.
• Patient and team-oriented with a positive attitude.
• Attention to detail and problem-solving abilities.
• Good interpersonal skills with stakeholders.

Responsabilités

• Provide splendid customer services to customers in a friendly and courteous manner at all times
• Respond to customer inquiries via phone, email or in-person covering commercial banking clients and HNW clients
• Ensuring that the customers are attended to promptly and all issues are resolved without delay
• Provide information and guidance to customers on their account opening, transactions and KYC status according to bank policy and regulatory requirements
• Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problem to grant them maximum satisfaction
• Solid knowledge of the banking products and compliance standard
• Ensure that customers’ confidential information is properly protected and only used for official purposes
• Handle customer complaints and challenges to the right quarters for effective resolution

Connaissances

Multi-tasking

Communication

Problem solving

Interpersonal skills

Under pressure

Attention to detail

Team support

Customer service

Formation

Bachelor’s degree in business or related disciplines

Description du poste

A reputable Commercial Bank (US Based) who is looking for a high-caliber candidate to join their Hong Kong office

Job Responsibilities

• Provide splendid customer services to customers in a friendly and courteous manner at all times
• Respond to customer inquiries via phone, email or in-person covering commercial banking clients and HNW clients
• Ensuring that the customers are attended to promptly and all issues are resolved without delay
• Provide information and guidance to customers on their account opening, transactions and KYC status according to bank policy and regulatory requirements
• Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problem to grant them maximum satisfaction
• Solid knowledge of the banking products and compliance standard
• Ensure that customers’ confidential information is properly protected and only used for official purposes
• Handle customer complaints and challenges to the right quarters for effective resolution

Qualifications and Requirements:

• Bachelor’s degree in business or related disciplines with 2 years of working experience in banking industry or Financial Institutions
• Able to process multi-tasking skills and be able to function under pressure
• Strong communication skills characterized by excellent writing and speaking skills
• Be patient and willing to support team members in solving problems while maintaining a positive attitude at all times
• Excellent problem-solving skills and attention to detail
• Good interpersonal skills and communication skills with business stakeholders
• Ability to work in a fast-paced environment and manage multiple tasks

Welcome for Teller or Customer Services in retail banking

Proficiency in spoken and written English, Cantonese and Mandarin