Customer Service Officer（Bank Teller）

Classify HR Solutions Limited; Hong Kong; On-site; HKD 120,000 - 230,000; Full time

Job summary

Classify HR Solutions Limited is seeking a customer service associate for a banking branch. You will welcome customers, assess needs, and guide them to the appropriate service channel or specialist counter.

Responsibilities include assisting with digital self-service tools, promoting offers, and handling enquiries about products and rewards. Fluency in Cantonese and English is required; Mandarin is a plus. The role requires a customer-centric mindset and adaptability.

Qualifications

• HKCEE/HKDSE pass with at least five subjects
• Fluent in Cantonese and English; Mandarin is a plus
• Customer-centric mindset with commitment to service quality
• Digital savvy; able to assist customers with self-service channels (kiosks, mobile app)
• Customer service experience preferred

Responsibilities

• Welcome customers in the branch and manage branch traffic
• Direct customers to the right service channel or counter
• Explain products, promotions and rewards and how to earn/redeem rewards
• Promote bank offers and app features based on customer needs
• Support digital self-service tools and assist with accessibility needs
• Identify service opportunities and refer to Relationship Managers or specialists
• Maintain branch merchandise presentation and assist counter backup when needed

Skills

Interpersonal skills

Communication

Cantonese

English

Education

HKCEE/HKDSE pass

Job description

Drive engaging beyond banking services (incl. partner services, customer events & gamifications) and provide basic hospitality support in meeting areas.

Welcome customers, understand their needs, manage branch traffic, and direct them to the right service channel, colleague, or specialist counter.

Support customers to use self-service and digital tools (e.g., kiosks/digital directory, mobile app) to complete requests efficiently.

Handle general customer enquiries on products, promotions and rewards; explain how to earn and redeem rewards.

Promote bank offers, campaigns and mobile app features based on customer needs

Support basic wealth and investment-related enquiries and guide customers to relevant digital wealth tools or specialists where relevant.

Identify service opportunities and make referrals to Relationship Managers and specialist teams.

Manage branch merchandise display and maintain high standards of presentation across customer areas

Back up counter-based customer service if needed, including assisting customers with accessibility needs.

To be successful you will need:

Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred

Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.

Customer centric mindset with commitment to deliver quality service

Self-motivated and adaptable to a service environment

Digital savvy with the ability to assist customers to use digital/self-service channels (e.g., mobile app, kiosks, e-forms) and adapt quickly to learn new systems.

Customer service experience preferred