Customer Experience Ambassador

Bank of China (Hong Kong); Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Job summary

Bank of China (Hong Kong) is seeking a customer service representative to enhance customer experiences and improve service efficiency in its banking hall. Candidates should have a diploma and at least 1 year of experience in customer service. Fluency in Chinese, English, and Putonghua is essential.

The role involves greeting customers, managing queues, and addressing enquiries to ensure high professional standards and customer satisfaction.

Qualifications

• At least 1 year's solid working experience in customer service, including non-banking.
• Able to analyze and tackle problems independently.

Responsibilities

• Greet and assist customers to promote an excellent customer experience.
• Manage the bank hall to improve service efficiency.
• Define customer needs and refer to appropriate staff.

Skills

Customer service experience

Interpersonal skills

Crisis management

Problem-solving

Fluent in Chinese, English, and Putonghua

Education

Diploma holder or above

Job description

Bank of China (Hong Kong) is seeking a customer service representative to enhance customer experiences and improve service efficiency in its banking hall. Candidates should have a diploma and at least 1 year of experience in customer service. Fluency in Chinese, English, and Putonghua is essential.

The role involves greeting customers, managing queues, and addressing enquiries to ensure high professional standards and customer satisfaction.