Customer Experience Ambassador

Bank of China (Hong Kong); Hong Kong; Vor Ort; HKD 167.400 - 279.000; Vollzeit

Zusammenfassung

Bank of China (Hong Kong) is seeking a customer service representative to enhance customer experiences and improve service efficiency in its banking hall. Candidates should have a diploma and at least 1 year of experience in customer service. Fluency in Chinese, English, and Putonghua is essential.

The role involves greeting customers, managing queues, and addressing enquiries to ensure high professional standards and customer satisfaction.

Qualifikationen

• At least 1 year's solid working experience in customer service, including non-banking.
• Able to analyze and tackle problems independently.

Aufgaben

• Greet and assist customers to promote an excellent customer experience.
• Manage the bank hall to improve service efficiency.
• Define customer needs and refer to appropriate staff.

Kenntnisse

Customer service experience

Interpersonal skills

Crisis management

Problem-solving

Fluent in Chinese, English, and Putonghua

Ausbildung

Diploma holder or above

Jobbeschreibung

Bank of China (Hong Kong) is seeking a customer service representative to enhance customer experiences and improve service efficiency in its banking hall. Candidates should have a diploma and at least 1 year of experience in customer service. Fluency in Chinese, English, and Putonghua is essential.

The role involves greeting customers, managing queues, and addressing enquiries to ensure high professional standards and customer satisfaction.