Part-Time Customer Experience Ambassador (17 hrs/wk)

Bank of China (Hong Kong); Hong Kong; On-site; HKD 167,400 - 223,200; Part time

Benefits offered by this job

Medical insurance

Life insurance

Allowances

Job summary

Bank of China (Hong Kong) is looking for a customer service representative to enhance customer experience and manage banking operations. Candidates with a diploma and at least a year of experience in customer service are encouraged to apply.

The role requires good language skills in Chinese, English, and Putonghua, and offers shift work with a competitive remuneration package, including medical and life insurance.

Qualifications

• Must have at least 1 year of solid working experience in customer service/management.
• Good in Chinese, English, and Putonghua.
• Able to work independently with good crisis-management skills.

Responsibilities

• Greet and assist customers to enhance their experience.
• Manage queue and promote automated banking services.
• Analyze customer needs and refer to staff.

Skills

Customer service

Interpersonal skills

Problem-solving

Proactivity

Education

Diploma holder or above

Job description

Bank of China (Hong Kong) is looking for a customer service representative to enhance customer experience and manage banking operations. Candidates with a diploma and at least a year of experience in customer service are encouraged to apply.

The role requires good language skills in Chinese, English, and Putonghua, and offers shift work with a competitive remuneration package, including medical and life insurance.