Customer Service & Admin Officer

In N Out International Corporate Limited; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Job summary

In N Out International Corporate Limited in Hong Kong invites passionate individuals to join our team as a Customer Service Specialist. You will handle inquiries via WhatsApp, phone and email, assist daily operations, and follow up with customers to ensure smooth order processes.

The ideal candidate has form 7 or above, at least two years in customer service or sales, fluent Cantonese and English, and proficient in Microsoft Office and bilingual typing.

Qualifications

• 2+ years of customer service, sales, or admin experience.
• Fluent in Cantonese and English (spoken and written).
• Proficient with Microsoft Office and bilingual typing.

Responsibilities

• Provide excellent customer service and handle inquiries via WhatsApp, phone, and email.
• Assist the team with daily operations.
• Call customers to follow up on orders and quotations.
• Prepare quotations and agreements for customer orders.
• Perform ad-hoc tasks as needed.
• Demonstrate a customer-oriented, result-driven mindset.

Skills

Customer service

Sales experience

Administrative tasks

Bilingual English/Cantonese

Communication skills

Typing (English/Chinese)

Education

Form 7 or above

Tools

Microsoft Office

Job description

We are a growing company expanding our business and we are inviting passionate and enthusiastic people to join our team!

Responsibilities

• Provide excellent customer service and handle customer enquiries, including reply through Whatsapp, phone and email.
• Assist the team in daily operation
• Call customers to follow-up
• Handle and follow-up on customer orders, such as prepare quotation and agreement
• Perform ad-hoc tasks
• * The ideal candidate is a customer-oriented, result-driven, execution-focused individual.

Requirements

• Form 7 or above
• 2 years or above of customer service/sales/admin experience
• Fluent in spoken and written Cantonese and English
• Computer skills in Microsoft Office, English and Chinese typing
• Cheerful, polite, helpful and responsible personality