Personal Banking Teller & Customer Service Pro

The Bank of East Asia, Limited

Hong Kong

On-site

HKD 180,000 - 280,000

Full time

40 hours ago

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Job summary

The Bank of East Asia, Limited in Hong Kong is seeking a Customer Services Representative (Teller) for its Personal Banking team at the Main Branch in Central. You will provide high-quality counter services and handle daily transactions.

Ideal candidates have 1–3 years cash-handling experience, are bilingual in English and Chinese, and demonstrate strong communication and customer-service skills. You will refer customers to colleagues and adhere to risk controls and regulatory guidelines to

Qualifications

Minimum 1–3 years of cash handling experience in a bank or credit union.
Level 2 / Grade E or above in HKCEE/HKDSE including Chinese, English and Mathematics.
Customer-oriented, independent, pro-active and presentable.
Strong communication skills in English and Chinese.

Responsibilities

Provide high-quality, customer-friendly counter services to customers.
Handle daily financial transactions and customers' enquiries.
Refer Customers to respective colleagues in satisfying customer’s other financial needs.
Provide excellent service in handling customer issues and enquiries in a timely, problem-free and responsive manner.
Adhere to risk controls and regulatory guidelines in day-to-day work.