Banking Service Specialist: Elevate Customer Experience

DBS Bank (Hong Kong) Limited

Hong Kong

On-site

HKD 180,000 - 240,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Dynamic environment

Job summary

DBS Bank (Hong Kong) Limited is seeking a Treasures Customer Service Ambassador for the Consumer Banking Group at One Island East. You will handle counter services, deposits, withdrawals, account opening, and advisory tasks while delivering superior service and complying with banking policies.

Applicants should have at least 3 years of teller experience and HKCEE/HKDSE with passes in English, Chinese and Mathematics.

Qualifications

Minimum of 3 years of recent teller experience with a demonstrable bank reference.
HKCEE or HKDSE holder with passes in English, Chinese, and Mathematics.

Responsibilities

Efficiently and accurately handle counter services and banking transactions (cash, cheque, foreign exchange).
Process account opening procedures and manage current and savings accounts.
Maintain meticulous documentation, customer records, correspondence, and filing systems.
Identify and refer potential customers for regulated products to sales staff during counter transactions.
Cross-sell non-regulated general banking products to customers, contributing to business growth.
Deliver superior service to customers, consistently meeting and exceeding service standards.
Process and follow through on customer inquiries, requests, and transactions to ensure satisfaction.
Adhere to all bank policies, standards, procedures, security protocols, and internal controls.
Comply with all relevant compliance and regulatory requirements including KYC and AML rules.