Banking Account Opening & Customer Growth Specialist

Leadingnation; Hong Kong; On-site; HKD 167,000 - 257,000; Full time

Benefits offered by this job

Attractive remuneration package

Job summary

A prominent bank in Hong Kong is seeking a Customer Service Associate to assist customers and manage bank hall activities. The ideal candidate will have secondary education or above, with solid experience in sales and customer service. Proficiency in spoken English, Cantonese, and Putonghua is required. The position involves account opening functions and ensuring customer satisfaction, with opportunities for more experienced candidates to be considered for Assistant Financial Services Manager.

Qualifications

• Solid experience in sales and customer service function is preferred.
• Passes in MPF, Insurance and Securities Intermediaries Examinations are preferable.
• ECF achievement is a definite advantage.

Responsibilities

• Greet customers in the bank hall and assist in managing bank hall activities.
• Perform and support account opening functions and selling banking loan products.
• Define customer needs and refer customers to appropriate staff.

Skills

Sales experience

Customer service

Interpersonal skills

Proficiency in English

Proficiency in Cantonese

Proficiency in Putonghua

Education

Secondary education or equivalent at HKQF level 2

Job description

A prominent bank in Hong Kong is seeking a Customer Service Associate to assist customers and manage bank hall activities. The ideal candidate will have secondary education or above, with solid experience in sales and customer service. Proficiency in spoken English, Cantonese, and Putonghua is required. The position involves account opening functions and ensuring customer satisfaction, with opportunities for more experienced candidates to be considered for Assistant Financial Services Manager.