Senior Contact Centre Specialist - Consumer Banking

DBS Bank Ltd; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Benefits offered by this job

Competitive salary

Dynamic environment

Job summary

A leading banking institution in Hong Kong is seeking a Customer Service professional to provide one-stop service for product and service enquiries. You will assist customers via phone, live chat, and emails, ensuring a successful customer experience. The ideal candidate is customer-focused, possesses strong communication skills, and is able to work shifts on weekends and public holidays. A competitive salary and benefits package are offered in a dynamic environment.

Qualifications

• Experience in call centre or banking industry is an advantage.
• Qualified to carry out Investment regulated activities (Types 1 and 4) under SFO.
• Fluency in Putonghua is an advantage.

Responsibilities

• Provide one-stop service for product and service enquiries.
• Drive a successful customer experience.
• Meet individual scorecard for call volume and customer satisfaction.
• Attract and retain customers through effective communication.
• Work collaboratively to solve customer issues.
• Report customer complaints and escalate issues when necessary.
• Maintain compliance with operational risk control.

Skills

Excellent communication skills

Customer-focused

Interpersonal skills

Bilingual in English and Chinese

Ability to work in shifts

Education

Post secondary or above, preferably degree holder

Job description

A leading banking institution in Hong Kong is seeking a Customer Service professional to provide one-stop service for product and service enquiries. You will assist customers via phone, live chat, and emails, ensuring a successful customer experience. The ideal candidate is customer-focused, possesses strong communication skills, and is able to work shifts on weekends and public holidays. A competitive salary and benefits package are offered in a dynamic environment.