Banking Service Centre Lead — Customer Experience

OCBC Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Community initiatives

Learning & development opportunities

Employee wellbeing

Job summary

OCBC Bank (Hong Kong) Limited invites you to join our Business Service Centre as Assistant Manager. You will deliver high-quality customer service to corporate clients through email, inbound and outbound calls, handling inquiries on a wide range of banking products and services, and performing authenticated account maintenance.

The role emphasizes proactive problem solving, adherence to security and regulatory guidelines, and collaboration with colleagues to ensure smooth operations.

Qualifications

• Secondary education or above; good PC skills with MS Office.
• Strong customer service and clear communication, in a team setting.
• Proficient in Putonghua, English and Cantonese.

Responsibilities

• Handle customer enquiries via email and calls for banking products and services.
• Perform authenticated account maintenance and provide admin support.
• Identify customer needs and offer banking solutions to improve experience.
• Support inbound hotline enquiries and ensure compliance with policies.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

MS Office proficiency

Education

Secondary education

Tools

MS Office

Job description

OCBC Bank (Hong Kong) Limited invites you to join our Business Service Centre as Assistant Manager. You will deliver high-quality customer service to corporate clients through email, inbound and outbound calls, handling inquiries on a wide range of banking products and services, and performing authenticated account maintenance.

The role emphasizes proactive problem solving, adherence to security and regulatory guidelines, and collaboration with colleagues to ensure smooth operations.