Assistant Manager / Manager, Customer Service – Physical Store

Ele Bank Limited; Hong Kong; On-site; HKD 335,000 - 580,000; Full time

Benefits offered by this job

Performance bonus

Competitive package

Job summary

Ele Bank Limited in Hong Kong is hiring a customer service lead for its experience center to guide customers on the e-banking App. You will supervise a team, handle enquiries, feedback and complaints with high quality service, and ensure operations comply with bank policies.

The role requires 5+ years in banking or service centers, strong Cantonese, good English and Mandarin, and the ability to work under pressure with shift duties including weekends and public holidays.

Qualifications

• Minimum Associate degree with 5+ years banking or service center experience.
• Strong customer service and communication skills; proactive and a team player.
• Must be native Cantonese; fluent in English and Mandarin; able to work under pressure.

Responsibilities

• Lead a team to guide and provide support to customers to use e-banking App in experience center.
• Handle customer enquiries, feedback and complaints with professional customer service meeting quality standards.
• Achieve all objectives set by Management from time to time.
• Support marketing campaigns enquiries and business referrals.
• Ensure center operations comply with Bank policies, procedures and regulatory guidelines.
• Plan and execute on-site events and seminars to raise brand awareness.
• Handle ad-hoc projects as assigned.

Skills

Customer service

Communication skills

Team player

Cantonese native

Education

Associate degree or above

Tools

Excel

Word

Chinese Word Processing

Job description

• Shift duty
• Customer Services
• Performance Bonus

Responsibilities:

• Lead a team to guide and provide support to customers to use e-banking App in experience center
• Handle customer enquiries, feedback and complaints with professional customer service which meet the required quality standard
• Achieve all objectives set by Management from time to time
• Support marketing campaigns enquiries and business referrals
• Ensure center operations are in compliance with the Bank's policies, procedures, and regulatory guidelines
• Plan and execute on-site events and seminars to raise brand awareness to both current and potential customers
• Handle ad-hoc projects as assigned

Requirements:

• Associate degree holders or above with at least 5 years of working experience in branch or service centre of a bank or financial institution
• Strong customer service and communication skills, proactive, self-motivated, strong team players
• Able to work independently and under pressure
• Native or fluent Cantonese (mandatory), proficiency in both spoken and written English and Mandarin
• Proficient in PC applications including Excel, Word and Chinese Word Processing
• Shift duty is required including weekdays, weekends & public holidays
• Candidate with less experience will be considered as junior post or part-time basis.

We offer competitive package to the right candidates.

All information provided by applicants will be treated in strict confidence and handled confidentially for recruitment purposes only. Applicants who are not contacted within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months.