CRM & Loyalty Growth Specialist

Xgate; Hong Kong; On-site; HKD 300,000 - 520,000; Full time

Job summary

Xgate in Hong Kong is seeking a motivated CRM Executive to contribute to our CRM strategy and loyalty initiatives. You will analyze customer data, help design campaigns, and support cross-functional teams to achieve business objectives.

The role requires hands-on experience with CRM systems, strong analytical and project management skills, and the ability to present insights clearly. Fluency in spoken English and Chinese is preferred.

Qualifications

• Degree in Marketing, Business or related discipline.
• 1 to 2 years working experience in CRM/loyalty programme (Candidates with more experience will be considered as Senior CRM Executive).
• Experience in CRM System and related IT systems
• Good project management and analytical skill
• Proactive, innovative, self-organized, self-motivated with good presentation and communication skills
• Fluent in both spoken

Responsibilities

• Understanding client’s business for formulating and achieving their CRM strategy and/or business objectives
• Develop and implement customer loyalty program and related initiatives
• Participate in data analysis to generate insights and actionable solutions for the business
• Able to handle information collection and integration with the use of external and internal systems
• Work closely with the internal development team and partners in implementing digital and CRM marketing campaigns
• Regular generate campaign report and drive analytic and recommendation
• Preparation of sales and marketing materials

Skills

CRM systems

Analytical skills

Project management

Presentation skills

Communication skills

Education

Bachelor's degree in Marketing, Business or related discipline

Tools

CRM Software

Job description

Xgate in Hong Kong is seeking a motivated CRM Executive to contribute to our CRM strategy and loyalty initiatives. You will analyze customer data, help design campaigns, and support cross-functional teams to achieve business objectives.

The role requires hands-on experience with CRM systems, strong analytical and project management skills, and the ability to present insights clearly. Fluency in spoken English and Chinese is preferred.