Customer Relationship Manager - CRMS

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 558,000; Full time

Job summary

A renowned beverage company in Hong Kong is seeking a skilled Customer Relationship Manager to enhance customer experience through innovative loyalty solutions. The ideal candidate will have at least 5 years of experience in CRM or Public Relations, a strong analytical mindset, and proficiency in Mandarin and English. This role demands excellent communication skills to collaborate effectively with diverse teams and manage projects that drive customer retention. Join a dynamic team in a thriving industry.

Qualifications

• Minimum 5 years CRM or Public Relations experience.
• Self-motivated and result-oriented.
• Strong analytical skills and positive working attitude.

Responsibilities

• Design and implement customer loyalty and membership solutions.
• Manage external parties and internal stakeholders for project execution.
• Deliver high-quality visuals and copy for brand articulation.

Skills

Analytical skills

Problem-solving skills

Presentation skills

Customer relationship management

Bilingual in Mandarin and English

Education

Bachelor's degree in Business Administration, Marketing, or Statistics

Job description

Our client is a renowned Chinese wine and sprit brewing company. To cope with continues growth they are now urgently looking for Customer Relationship Manager to join the team in Hong Kong

Job Description

• Design and implement customer loyalty and membership solutions
• Keep up-to-date best practice for customer loyalty communications and programme
• Be responsible for all CRM data-driven marketing and loyalty / customer retention campaigns, in order to enhance customer experience
• Deliver all assigned projects with high quality visual and copy articulation that appropriately reflected the membership brand and adhered to the guidelines
• Manage external parties/agencies and internal stakeholders to achieve goals and ensure a smooth implementation of programmes

Job Requirements

• Bachelor and above in Business Administration, Marketing, Statistics or related disciplines
• Minimum 5 years CRM / Public Relations experience
• Positive working attitude with strong analytical and quick problem-solving skills
• Self-motivated, good presentation skill and result-oriented
• Proficiency in both written and spoken Mandarin and English