Crew Tracking Implementation Specialist

Cathay Pacific Group; Hong Kong; Sur place; HKD 700 000 - 1 100 000; Plein temps

Résumé du poste

Cathay Pacific Group in Hong Kong is seeking a hands-on Subject Matter Expert for Crew Tracking implementation. You will translate operational needs into detailed requirements, design future-state processes, and lead configuration, testing and cutover with operations, business, and vendor teams.

You will own requirements traceability, run workshops, assess vendor solutions, support data migration, and ensure the solution is fit for purpose with a delivery-focused approach for a 24/7 airline

Qualifications

• Hands-on experience implementing at least one crew tracking or crew management system in an airline, aviation technology vendor, or specialist consultancy.
• Experience with CAE Flightscape or Jeppesen and working in a 24/7 airline operation.
• Strong knowledge of Crew Tracking and day-of-operations crew management, including disruption, crew reassignment and legality.
• Strong business analysis skills to translate complex operational needs into functional requirements, rules and processes.
• Experience supporting data migration, integrations, UAT, cutover and go-live for mission-critical systems.
• Strong workshop facilitation and stakeholder management skills.

Responsabilités

• Own detailed business requirements for Crew Tracking capabilities, translating operational needs into functional requirements, business rules, scenarios and acceptance criteria.
• Lead upfront analysis of existing processes, system settings, configuration and rules to prepare for solution design.
• Lead workshops with vendor, crew operations and stakeholders to drive requirements and decisions to resolution.
• Design future-state business processes, simplify and standardise Crew Tracking processes.
• Assess vendor solutions against requirements to determine fit via standard functionality or additional development.
• Apply crew-system implementation experience to challenge solution design and risks.
• Develop and validate end-to-end operational scenarios for Crew Control and disruption management.
• Maintain requirements traceability and support business acceptance through design, configuration, testing and cutover.
• Lead or support UAT and solution validation with test scenarios and defect resolution.
• Support data migration, integration, cutover and go-live with rehearsals and contingency planning.

Connaissances

Crew Tracking

Crew Management

Business Analysis

Stakeholder Facilitation

Outils

CAE Flightscape

Jeppesen

Description du poste

Cathay Pacific Group in Hong Kong is seeking a hands-on Subject Matter Expert for Crew Tracking implementation. You will translate operational needs into detailed requirements, design future-state processes, and lead configuration, testing and cutover with operations, business, and vendor teams.

You will own requirements traceability, run workshops, assess vendor solutions, support data migration, and ensure the solution is fit for purpose with a delivery-focused approach for a 24/7 airline