Senior Cabin Crew Operations Lead

Cathay Pacific Airways Limited; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Cathay Pacific Airways Limited is seeking a senior leader to oversee cabin crew operations, ensuring smooth day-to-day support, briefing, and deployment during disruptions. You will coordinate across departments and lead process improvements to drive safety, service quality and on-time performance.

The role requires strong operational judgment, stakeholder management and English proficiency, with responsibility for crisis response and policy development in a global network.

Qualifications

• Bachelor’s level education or equivalent experience.
• Strong knowledge of cabin crew operations and day-of-operation support.
• Understanding of airline procedures, disruption handling, safety and service requirements.
• Excellent stakeholder management and interpersonal skills across levels.
• Strong problem-solving, prioritisation and quick decision-making under pressure.
• Analytical and reporting skills using operational data to drive improvements.
• Proficiency in Microsoft Office applications, especially Excel, PowerPoint and Word.
• Excellent command of written and spoken English.

Responsibilities

• Lead and mentor the crew for day-to-day operations and continuity.
• Oversee cabin crew operations, briefing processes, and related facilities and documentation.
• Coordinate with Hong Kong departments and passenger ports to uphold safety, security and service standards.
• Manage the Duty Manager line and Typhoon Control Centre for rapid crew decisions during disruptions.
• Analyse crew operations reports and communicate insights to drive improvements.
• Use the Cabin Reporting System to track passenger complaints, service failures and recoveries for ongoing improvements.
• Ensure full compliance with company policies and regulatory requirements.
• Develop compensation and benefit policies for cabin crew during duty to ensure timely payments.
• Define team responsibilities and cross-team collaboration during disruptions and crises; support crisis management plans.
• Deputise for Head of Inflight Customer Service and Operations as required.

Skills

Cabin crew operations

Day-of-operation support

Crew management

Stakeholder management

Decision making

Analytical skills

Communications

English proficiency

Education

Tertiary education or equivalent

Tools

MS Office (Excel, PowerPoint, Word)

Job description

Cathay Pacific Airways Limited is seeking a senior leader to oversee cabin crew operations, ensuring smooth day-to-day support, briefing, and deployment during disruptions. You will coordinate across departments and lead process improvements to drive safety, service quality and on-time performance.

The role requires strong operational judgment, stakeholder management and English proficiency, with responsibility for crisis response and policy development in a global network.