Subject Matter Expert (Crew Control System) (24-month contract)

Cathay Pacific; Hong Kong; Presencial; HKD 700 000 - 1 100 000; Tempo integral

Resumo da oferta

Cathay Pacific Group in Hong Kong is seeking a hands-on Subject Matter Expert for Crew Tracking implementation. You will translate operational needs into detailed requirements, design future-state processes, and lead configuration, testing and cutover with operations, business, and vendor teams.

You will own requirements traceability, run workshops, assess vendor solutions, support data migration, and ensure the solution is fit for purpose with a delivery-focused approach for a 24/7 airline

Qualificações

• Hands-on experience implementing at least one crew tracking or crew management system in an airline, aviation technology vendor, or specialist consultancy.
• Experience with CAE Flightscape or Jeppesen and working in a 24/7 airline operation.
• Strong knowledge of Crew Tracking and day-of-operations crew management, including disruption, crew reassignment and legality.
• Strong business analysis skills to translate complex operational needs into functional requirements, rules and processes.
• Experience supporting data migration, integrations, UAT, cutover and go-live for mission-critical systems.
• Strong workshop facilitation and stakeholder management skills.

Responsabilidades

• Own detailed business requirements for Crew Tracking capabilities, translating operational needs into functional requirements, business rules, scenarios and acceptance criteria.
• Lead upfront analysis of existing processes, system settings, configuration and rules to prepare for solution design.
• Lead workshops with vendor, crew operations and stakeholders to drive requirements and decisions to resolution.
• Design future-state business processes, simplify and standardise Crew Tracking processes.
• Assess vendor solutions against requirements to determine fit via standard functionality or additional development.
• Apply crew-system implementation experience to challenge solution design and risks.
• Develop and validate end-to-end operational scenarios for Crew Control and disruption management.
• Maintain requirements traceability and support business acceptance through design, configuration, testing and cutover.
• Lead or support UAT and solution validation with test scenarios and defect resolution.
• Support data migration, integration, cutover and go-live with rehearsals and contingency planning.

Conhecimentos

Crew Tracking

Crew Management

Business Analysis

Stakeholder Facilitation

Ferramentas

CAE Flightscape

Jeppesen

Descrição da oferta de emprego

Role Introduction

Reports to: Business Transformation Manager

The Subject Matter Expert (SME) is a hands-on implementation role responsible for translating Crew Tracking operational needs into detailed business and system requirements, future-state processes and practical system solutions. Working closely with Crew Operations, business and technical stakeholders, and the vendor implementation team, the SME will own detailed business analysis and solution definition across key Crew Tracking capabilities, from requirements and process design through configuration, implementation, testing, and cutover. The role requires prior hands-on crew tracking or crew management system implementation experience, applying practical implementation knowledge and lessons learned to challenge solutions, identify operational risks and ensure the future solution is fit for purpose.

Key Responsibilities

• Own detailed business requirements for Crew Tracking capabilities, translating operational needs into functional requirements, business rules, scenarios and acceptance criteria
• Conduct upfront analysis of existing business processes, system settings, configuration and rules to establish the baseline and prepare for solution-design activities
• Lead business and solution workshops with the vendor, crew operations and other stakeholders, driving requirements, gaps and decisions through to resolution
• Own future-state business process design, challenging legacy ways of working and identifying opportunities to simplify, standardise and improve Crew Tracking processes
• Assess vendor solutions against existing operational requirements and determine whether needs are best addressed through standard functionality, configuration, process change or additional development
• Apply prior crew-system implementation experience to challenge solution design, identify operational risks and recommend practical implementation approaches and lessons learned
• Develop and validate end-to-end operational scenarios covering Crew Control, disruption management, crew reassignment, training realignment, legality, roster changes and operational exceptions
• Own requirements traceability and support business acceptance, ensuring agreed requirements remain aligned through solution design, configuration, testing and implementation
• Lead or support UAT and solution validation, including development of test scenarios, assessment of defects and resolution of operational gaps with business users and the vendor
• Support data migration, integration, cutover and go-live, validating operational data and configuration while applying prior implementation experience to rehearsals, contingency planning and stabilisation

Requirements

• Mandatory hands-on experience implementing at least one crew tracking or crew management system, within an airline, aviation technology vendor or specialist consultancy
• Experience with CAE Flightscape, Jeppesen or equivalent crew management platforms, and experience working in a 24/7 airline operational environment, is highly desirable
• Strong knowledge of Crew Tracking and day-of-operations crew management, including disruption, crew reassignment, legality and operational recovery
• Strong business analysis skills, with the ability to translate complex operational needs into functional requirements, business rules, processes and system solutions
• Experience supporting data migration, integrations, UAT, cutover and go-live for a mission-critical operational system
• Strong workshop facilitation, stakeholder management and communication skills, with a hands-on, delivery-focused approach

Personal & Application Information

Equal Opportunity

Cathay Pacific is committed to fostering an environment that values Diversity, Equity, Inclusion and Belonging.

As an equal opportunity employer, we are committed to attracting and hiring qualified individuals from diverse backgrounds, experiences and abilities.

We strive to create a respectful, inclusive workplace free from discrimination, harassment and bullying.

Privacy

Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.