Cargo Digital Systems & e-Freight Expert

Cathay Pacific Airways Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Cathay Pacific is seeking a skilled Cargo Digital Operations professional in Hong Kong SAR to support day-to-day cargo systems and e-Freight processes. You will work closely with business units, IT teams and vendors to maintain operations, resolve issues, and drive digital improvements across the cargo network.

You will participate in testing, user administration, incident management and change initiatives as a subject matter expert, shaping solutions that enhance efficiency, usability and

Qualifications

• Tertiary education.
• Minimum 3 years of relevant experience.
• In-depth understanding of cargo end-to-end business operations and processes.
• Experience using Cargospot or another cargo management system.
• Good understanding of e-Freight procedures.
• Experience using EzyFreight would be an advantage.
• Strong analytical, planning, problem-solving and organisational skills with the ability to independently manage and prioritise multiple tasks within defined time constraints.
• Strong communication and interpersonal skills with the ability to work effectively with stakeholders at all levels and across different cultural backgrounds.
• Proficiency in IT tools, including Microsoft Office and Microsoft Project; ability to work with business, IT and vendor teams in operational support and projects.

Responsibilities

• Provide functional support for key cargo applications and e-Freight processes, including Cargospot and ONE Record.
• Coordinate with internal and external stakeholders to resolve functional issues and restore normal operations.
• Respond to worldwide enquiries relating to e-Freight operations and Cargospot usage as a primary contact point.
• Drive improvements to system usability, operational processes and digitalisation opportunities across cargo operations.
• Conduct functional testing and User Acceptance Testing (UAT) and manage defect remediation activities.
• Collaborate with business units to review, reinforce and promote best practices in e-Freight, ONE Record and cargo system usage.
• Partner with IT teams and system vendors to support root cause analysis, issue escalation and service recovery in line with agreed service levels.
• Administer business-as-usual system activities including user access management, system parameter maintenance and agent profile creation.
• Monitor system performance with IT teams and vendors and support improvements aligned with operational requirements.
• Contribute to change initiatives and projects through requirements gathering, user story creation, prioritisation, testing, release planning and subject matter expertise.

Skills

Cargospot

e-Freight

ONE Record

Stakeholder mgmt

Analytical

Communication

MS Office

Project coordination

Education

Tertiary education

Tools

Cargospot

EzyFreight

ONE Record

Microsoft Project

Job description

Cathay Pacific is seeking a skilled Cargo Digital Operations professional in Hong Kong SAR to support day-to-day cargo systems and e-Freight processes. You will work closely with business units, IT teams and vendors to maintain operations, resolve issues, and drive digital improvements across the cargo network.

You will participate in testing, user administration, incident management and change initiatives as a subject matter expert, shaping solutions that enhance efficiency, usability and