Subject Matter Expert (Crew Control System) (24-month contract)

Cathay Pacific; Hong Kong; On-site; HKD 900,000 - 1,400,000; Full time

Job summary

Cathay Pacific is seeking a Subject Matter Expert for the Crew Control System under a 24-month contract in Hong Kong. The role focuses on translating Crew Tracking needs into detailed requirements, processes and practical system solutions, collaborating closely with Crew Operations, business and technical stakeholders, and the vendor team.

The SME will own analysis and solution design across Crew Tracking capabilities, from requirements through configuration, testing and cutover, leveraging

Qualifications

• Hands-on experience implementing a crew tracking or crew management system in airline/aviation.
• Experience with CAE Flightscape, Jeppesen or equivalent platforms is highly desirable.
• Strong knowledge of Crew Tracking and day-of-operations crew management, disruption handling.
• Excellent business analysis skills translating needs into functional requirements and solutions.
• Experience supporting data migration, integrations, UAT, cutover and go-live.
• Proven workshop facilitation and stakeholder management with a delivery-focused approach.

Responsibilities

• Own detailed business requirements for Crew Tracking capabilities and translate them into functional requirements and acceptance criteria.
• Analyze existing processes, configurations, and rules to establish baselines for design activities.
• Lead workshops with vendor and stakeholders, driving requirements and decisions to resolution.
• Design future-state processes, challenging legacy methods to simplify and standardize Crew Tracking.
• Assess vendor solutions against requirements, choosing standard functionality where possible.
• Apply prior crew-system experience to challenge designs and mitigate operational risks.
• Develop end-to-end operational scenarios for Crew Control, disruption management, and roster changes.
• Maintain requirements traceability and support business acceptance through design and testing.
• Lead or support UAT and validation, identifying defects and gaps with users and vendor.
• Support data migration, integration, cutover, and go-live with rehearsals and contingency planning.

Skills

Crew tracking systems

Business analysis

Stakeholder management

Workshop facilitation

Tools

CAE Flightscape

Jeppesen

Job description

Subject Matter Expert (Crew Control System) (24-month contract)

Cathay Pacific

Project Management

Integrated Operations Department

Contract

Hong Kong SAR (China)

Role Introduction

Reports to: Business Transformation Manager

The Subject Matter Expert (SME) is a hands‑on implementation role responsible for
translating Crew Tracking operational needs into detailed business and system
requirements, future‑state processes and practical system solutions.
Working closely with Crew Operations, business and technical stakeholders, and the
vendor implementation team, the SME will own detailed business analysis and solution
definition across key Crew Tracking capabilities, from requirements and process design
through configuration, implementation, testing, and cutover.
The role requires prior hands‑on crew tracking or crew management system
implementation experience, applying practical implementation knowledge and lessons
learned to challenge solutions, identify operational risks and ensure the future solution is fit for purpose.

Key Responsibilities

• Item 1 of 10, Own detailed business requirements for Crew Tracking capabilities, translating
  operational needs into functional requirements, business rules, scenarios and
  acceptance criteria
• Item 2 of 10, Conduct upfront analysis of existing business processes, system settings,
  configuration and rules to establish the baseline and prepare for solution-design
  activities
• Item 3 of 10, Lead business and solution workshops with the vendor, crew operations and other stakeholders, driving requirements, gaps and decisions through to resolution
• Item 4 of 10, Own future‑state business process design, challenging legacy ways of working and identifying opportunities to simplify, standardise and improve Crew Tracking
  processes
• Item 5 of 10, Assess vendor solutions against existing operational requirements and determine whether needs are best addressed through standard functionality, configuration, process change or additional development
• Item 6 of 10, Apply prior crew‑system implementation experience to challenge solution design, identify operational risks and recommend practical implementation approaches and lessons learned
• Item 7 of 10, Develop and validate end‑to‑end operational scenarios covering Crew Control,
  disruption management, crew reassignment, training realignment, legality, roster changes and operational exceptions
• Item 8 of 10, O O wn requirements traceability and support business acceptance, ensuring agreed requirements remain aligned through solution design, configuration, testing and implementation
• Item 9 of 10, Lead or support UAT and solution validation, including development of test scenarios, assessment of defects and resolution of operational gaps with business users and the vendor
• Item 10 of 10, Support data migration, integration, cutover and go‑live, validating operational data and configuration while applying prior implementation experience to rehearsals, contingency planning and stabilisation Support data migration, integration, cutover and go‑live, validating operational data and configuration while applying prior implementation experience to rehearsals, contingency planning and stabilisation

Requirements

• Item 1 of 6, Mandatory hands‑on experience implementing at least one crew tracking or crew
  management system, within an airline, aviation technology vendor or specialist
  consultancy
• Item 2 of 6, Experience with CAE Flightscape, Jeppesen or equivalent crew management
  platforms, and experience working in a 24/7 airline operational environment, is highly desirable
• Item 3 of 6, Strong knowledge of Crew Tracking and day‑of‑operations crew management,
  including disruption, crew reassignment, legality and operational recovery
• Item 4 of 6, Strong business analysis skills, with the ability to translate complex operational needs into functional requirements, business rules, processes and system solutions
• Item 5 of 6, Experience supporting data migration, integrations, UAT, cutover and go‑live for a
  mission‑critical operational system
• Item 6 of 6, Strong workshop facilitation, stakeholder management and communication skills, with a hands‑on, delivery‑focused approach

Personal & Application Information

Cathay Pacific is committed to fostering an environment that values Diversity, Equity, Inclusion and Belonging. As an equal opportunity employer, we are committed to attracting and hiring qualified individuals from diverse backgrounds, experiences and abilities. We strive to create a respectful, inclusive workplace free from discrimination, harassment and bullying.