Senior Solution Analyst, Subsidiaries

Cathay Pacific Airways Limited; Hong Kong; On-site; HKD 700,000 - 1,100,000; Full time

Job summary

Cathay Pacific Airways Limited seeks a Solution Analyst for Cathay Subsidiary Services to translate business needs into clear functional and technical specifications across subsidiaries such as Cathay Dining, Cathay Cargo Terminal, HAS by Cathay and Vogue Laundry.

You will work with stakeholders, internal IT teams and vendors, lead solution analysis for medium to large initiatives, and contribute to architecture, data and non-functional requirements while driving AI and automation initiatives.

Qualifications

• Minimum of 6 years of IT experience with at least 3 years in application development and support, including leading solution analysis for medium to complex initiatives
• Strong interpersonal and stakeholder management skills across business, IT and vendors
• Excellent analytical, problem solving and decision making abilities with proven troubleshooting capability
• Agile delivery experience is an advantage
• Good understanding of technology concepts, trends and capabilities
• Strong verbal, written and presentation skills
• Candidates with less experience may be considered for the Solution Specialist role

Responsibilities

• Lead requirements analysis and evaluate solution options across functional, technical, integration, data, security and operational dimensions
• Drive solution design and confirm feasibility, cost and delivery constraints
• Translate business requirements into clear, complete and testable functional and technical specifications with full traceability
• Facilitate solution walkthroughs and secure alignment on specifications, assumptions, dependencies and impacts
• Contribute to technical design including interfaces, data, controls and non functional requirements and guide implementation activities
• Deliver Level 2 and Level 3 application support including root cause analysis, remediation and user communication
• Manage and review vendor deliverables, ensuring quality, risk and issue management throughout delivery
• Own delivery of complex initiatives including planning, stakeholder coordination and regular status reporting
• Lead digital transformation initiatives and identify opportunities to improve business processes, user experience and operational efficiency through technology
• Drive the adoption of AI, automation and Power Platform solutions, and develop simple prototypes, low-code applications, workflows and AI agents to validate ideas and accelerate business value

Skills

Interpersonal skills

Analytical thinking

Stakeholder management

Presentation skills

Agile delivery

Education

Tertiary qualifications

Tools

Power Platform

Job description

Cathay Pacific Airways Limited seeks a Solution Analyst for Cathay Subsidiary Services to translate business needs into clear functional and technical specifications across subsidiaries such as Cathay Dining, Cathay Cargo Terminal, HAS by Cathay and Vogue Laundry.

You will work with stakeholders, internal IT teams and vendors, lead solution analysis for medium to large initiatives, and contribute to architecture, data and non-functional requirements while driving AI and automation initiatives.