Crew Tracking SME: Systems & Process Leader

Cathay Pacific Airways Limited; Hong Kong; On-site; HKD 900,000 - 1,400,000; Full time

Job summary

Cathay Pacific is seeking a Subject Matter Expert for the Crew Control System under a 24-month contract in Hong Kong. The role focuses on translating Crew Tracking needs into detailed requirements, processes and practical system solutions, collaborating closely with Crew Operations, business and technical stakeholders, and the vendor team.

The SME will own analysis and solution design across Crew Tracking capabilities, from requirements through configuration, testing and cutover, leveraging

Qualifications

• Hands-on experience implementing a crew tracking or crew management system in airline/aviation.
• Experience with CAE Flightscape, Jeppesen or equivalent platforms is highly desirable.
• Strong knowledge of Crew Tracking and day-of-operations crew management, disruption handling.
• Excellent business analysis skills translating needs into functional requirements and solutions.
• Experience supporting data migration, integrations, UAT, cutover and go-live.
• Proven workshop facilitation and stakeholder management with a delivery-focused approach.

Responsibilities

• Own detailed business requirements for Crew Tracking capabilities and translate them into functional requirements and acceptance criteria.
• Analyze existing processes, configurations, and rules to establish baselines for design activities.
• Lead workshops with vendor and stakeholders, driving requirements and decisions to resolution.
• Design future-state processes, challenging legacy methods to simplify and standardize Crew Tracking.
• Assess vendor solutions against requirements, choosing standard functionality where possible.
• Apply prior crew-system experience to challenge designs and mitigate operational risks.
• Develop end-to-end operational scenarios for Crew Control, disruption management, and roster changes.
• Maintain requirements traceability and support business acceptance through design and testing.
• Lead or support UAT and validation, identifying defects and gaps with users and vendor.
• Support data migration, integration, cutover, and go-live with rehearsals and contingency planning.

Skills

Crew tracking systems

Business analysis

Stakeholder management

Workshop facilitation

Tools

CAE Flightscape

Jeppesen

Job description

Cathay Pacific is seeking a Subject Matter Expert for the Crew Control System under a 24-month contract in Hong Kong. The role focuses on translating Crew Tracking needs into detailed requirements, processes and practical system solutions, collaborating closely with Crew Operations, business and technical stakeholders, and the vendor team.

The SME will own analysis and solution design across Crew Tracking capabilities, from requirements through configuration, testing and cutover, leveraging