Contract Programmer (Bid Ref 61345-1)

InfoTech Services (Hong Kong) Limited; Tsuen Wan; On-site; HKD 223,000 - 391,000; Full time

Job summary

InfoTech Services (Hong Kong) Limited is seeking a capable IT Support Specialist to provide day-to-day administration and technical support for Government Office Automation systems in Hong Kong. The role covers system administration, on-site hardware work, and OA project support across HKP locations.

You will work under InfoTech's headcount to assist in daily operations, troubleshoot OA services, and help implement new solutions with documentation and statistics reporting.

Qualifications

• Experience in System Administration and Technical Support; and User Client support in technical aspects with Windows 10/11, Lotus Domino and Notes, CMMP, Windows Server 2016/2019/2022/2025, Active Directory, Trend Micro EndPoint Security, Acronis True Image, and backend server system support and troubleshooting is advantageous.
• Good command of written and verbal communication skills in Chinese and English.
• Willing to work at various HKP locations; overtime and on-call work may be required; criminal record check is required.

Responsibilities

• Provide daily administration and technical support of DM application systems including User Directory Information Maintenance, EndPoint Protection, Windows Patching, Software Distribution, Remote Application Control and Computer Inventory Management for HKP workstations.
• Troubleshoot OA services and support PC workstations in HKP including hardware installation/upgrade, OS image preparation, cloning, software installation, data migration and erasure.
• Assist in relocation of PC and IT equipment for redeployment and update IT inventory after upgrades or redeployment.
• Assist in OA Project implementations such as market research, new solution evaluation, procurement, hands-on implementation and documentation.
• Prepare documents on support statistics and incident logging.
• Work across multiple HKP locations and ensure satisfactory on-site support when required.

Skills

System Administration

Technical Support

User Support

Active Directory

Windows OS

Endpoint Security

Education

Bachelor's degree in Computer Science

Higher Diploma in IT or related

Tools

Lotus Notes

CMMP

Windows Server

Trend Micro EndPoint Security

Acronis True Image

CMS

Job description

Location Base Tsuen Wan, Kowloon Bay and other locations of HKP offices

Work in Guangdong Province N/A

Monthly Salary Range HK$ N/A - N/A

Project Nature (T26) To provide day-to-day administration and technical support to the Government Office Automation (GOA) related systems and facilities in Hongkong Post.

Duties - Serve a contract assignment under InfoTech's headcount, full-time second to serve the Hongkong Post;
The job duties requirements of the service are as follows:-
a) To provide daily administration and technical support of DM application systems, which include but not limited to, User Directory Information Maintenance, EndPoint Protection, Windows Patching, Software Distribution, Remote Application Control and Computer Inventory Management for PC workstations in Hongkong Post
b) To provide troubleshooting on various OA services
c) To support PC workstations in Hongkong Post, which includes performing on-site PC hardware installation/upgrade, OS image preparation and cloning, software or application programs installation, data migration and data erasure activities
d) To assist in relocation of PC and other IT equipment for redeployment, and update IT inventory after hardware upgrade, replacement or redeployment
e) To assist in the implementation for various OA Projects such as market research, new solution evaluation, procurement, hand on implementation and documentation
f) To prepare documents on support statistics and incident logging.

Yrs of Total Post-Quali Exp 2.0

Yrs of Relevant Exp 1.0

Requirements The support staff is required to:
a) Experience in System Administration and Technical Support; and User Client support in technical aspect with Windows 10/11, Lotus Domino and Notes, Centrally Managed Messaging Platform (CMMP), Microsoft Windows Server 2016/2019/2022/2025, Microsoft Active Directory, Trend Micro EndPoint Security, Acronis True Image, and backend server system support and troubleshooting is an advantage
b) Good command of written and verbal communication skills in Chinese and English;
c) Need to work in various location of HKP;
d) Overtime and on-call work are required when necessary; and
e) Criminal record check is required.
Technical Skills:
. At least 2 years' experience in Microsoft Active Directory Administration (ADA);
. At least 2 years' experience in Endpoint Security Solutions (ESS);
. At least 2 years' experience in System Implementation and Maintenance/Support (SIM);
. At least 2 years' experience in Windows 7/8/10 (W10);
. 1 year's experience in Lotus Notes Administration & Technical Support (LON) is an advantage;
. 1 year's experience in Confidential Mail System (CMS) is an advantage.
Non-technical Skills:
. At least 2 years' experience in customer service (CLS);
. At least 2 years' experience in work with the Government (GOV).
- Bachelor's degree/Higher Diploma in Computer Science, IT or equivalent;
- At least 2 years' post-qualification experience in which at least 1 year's relevant experience in a similar post and in a comparable capacity.

Last Update 07 Sep 2026