Contract Assistant Manager/Senior Officer (Operations Transformation)

BOC Group Life Assurance Company Ltd; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

BOC Group Life Assurance Company Ltd is seeking a specialized transformation professional to lead and monitor operation transformation projects aligned with the company’s long-term strategy. The role focuses on cross-functional collaboration, leveraging technology, and documenting improvement opportunities to drive efficiency and customer experience.

The incumbent will develop testing strategies and conduct UAT, with a background in underwriting, claims, policy administration, or system testing.

Qualifications

• Degree in Business Studies, Information System, Insurance or related field.
• 5+ years in underwriting/claims/policy administration or system testing (UAT) with transformational project experience.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• MS Word, Excel & PowerPoint; SQL and MS Visio helpful.
• Proficient in English and Chinese (Cantonese & Mandarin).

Responsibilities

• Work with team leads to develop, implement and monitor operation transformation projects aligned with the company long-term strategy.
• Drive cross-functional collaboration across departments to achieve project objectives.
• Leverage technology to enhance operational efficiency and customer experience.
• Conduct analysis on systems and processes, gathering and documenting requirements for improvement areas.
• Develop testing strategy and perform User Acceptance Testing (UAT).

Education

Business Studies / Information System / Insurance degree

Tools

SQL

MS Visio

Job description

Being as one of the core team members of the special task force, the incumbent will be implementing strategic transformation program to improve the life operation efficiency in supporting the future growth of the company. The incumbent will be responsible for:

• working with the team leads on developing, implementing and monitoring operation transformation projects aligned with the company long term strategy
• driving cross-functional collaboration across the departments to achieve project objectives
• leveraging technology to enhance operational efficiency and customer experience
• conducting analysis on systems and processes, gathering and documenting the requirements for improvement areas
• developing testing strategy and performing User Acceptance Test

Job Requirements:

• Degree holder with major in Business Studies, Information System, Insurance or relevant disciplines
• 5 years or above working experience in underwriting/claims/policy administration or system testing (UAT) with transformational project experience
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Familiar with MS Word, Excel & PowerPoint. Proficiency in using SQL and MS Visio will be an advantage
• Proficient in spoken & written English & Chinese (Cantonese & Mandarin)
• This is a secondment contract role

Candidates with less experience will be considered for Senior Officer level.