Commercial Customer Services Officer [Ref no:CCSO-ALAM]

Nanyang Commercial Bank, Limited; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Job summary

Nanyang Commercial Bank, Limited is seeking a Commercial Customer Services Officer to support Relationship Managers in daily client interactions and to assist in credit line monitoring and KYC/AML processes.

The role includes handling corporate account openings, routine reviews, and deposit transactions, with responsibility for document collection, verification, and meticulous filing to maintain smooth team workflows.

Qualifications

• Bachelor’s degree in Accounting, Finance, Economics, or a related discipline.
• Fresh graduates are welcome. 1–3 years of relevant experience in corporate/commercial banking is an advantage.
• Excellent interpersonal and communication skills with a positive, responsible, and proactive attitude.
• A good team player but able to work independently.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Fluency in written and spoken Chinese (including Cantonese and Mandarin).

Responsibilities

• Provide operational support to Relationship Managers in daily client interactions and follow up on routine client inquiries promptly;
• Assist Relationship Managers in monitoring credit lines for corporate clients and help gather financial data and collateral documents for credit evaluations;
• Assist in processing corporate account openings, routine account reviews, and deposit transactions. Support the team with basic document collection and verification for KYC and AML compliance;
• Assist with basic transaction processing, deal execution support, and meticulous filing of documentations. Perform daily administrative and operational duties to maintain smooth team workflows.

Skills

Interpersonal skills

Communication skills

Team player

Independent work

MS Office

Chinese fluency

Education

Bachelor's degree

Tools

MS Office

Job description

Commercial Customer Services Officer [Ref no:CCSO-ALAM]

Provide operational support to Relationship Managers in daily client interactions and follow up on routine client inquiries promptly;

Assist Relationship Managers in monitoring credit lines for corporate clients and help gather financial data and collateral documents for credit evaluations;

Assist in processing corporate account openings, routine account reviews, and deposit transactions. Support the team with basic document collection and verification for KYC and AML compliance;

Assist with basic transaction processing, deal execution support, and meticulous filing of documentations. Perform daily administrative and operational duties to maintain smooth team workflows.

Job Requirements

• Bachelor’s degree in Accounting, Finance, Economics, or a related discipline;
• Fresh graduates are welcome. 1-3 years of relevant experience in corporate/ commercial banking is an advantage;
• Excellent interpersonal and communication skills with a positive, responsible, and proactive attitude;
• A good team player but able to work independently;
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint;
• Fluency in written and spoken Chinese (including Cantonese and Mandarin).

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.

Nanyang Commercial Bank offers a broad range of exciting employment opportunities to the exceptional people who are dynamic and have the passion to make things happen.

Nanyang Commercial Bank offers a broad range of exciting employment opportunities to the exceptional people who are dynamic and have the passion to make things happen.